I had a confirmed reservation with Landhotel and 2 days before arrival they sent me an email that they have been overbooked and they have moved me to a different hotel in Selfoss!!! This has never happened to me and it was a terrible experience as the hotel that was “assigned” to us didn’t have the features I have looked for when I booked Landhotel:
- 30 min drive further from where we wanted to be the following day
- Landhotel was in the middle of nature, the hotel that they sent us to was in the middle of the town
- Spa was closed
- no restaurant on site
- very uncomfortable beds
- not looking as nice
At the time of booking Landhotel, I had 2 other very good options I could choose too, if only I knew it wasn’t 100% sure I would get a room in Landhotel. If they are overbooking, I would like to know this at the time of booking as I would definitely choose a different option. I want to stay in the chosen accommodation, not in the one they assign to me.
When I called them to discuss with them, their excuse was that airlines do the same….. Yes, they do, and this is why many people complain about their service and also, airlines give you compensation when they are overbooked.
My thoughts about why they have moved me to a different hotel:
- they received a reservation for a bigger group that didn’t have enough rooms - I heard this from someone in Iceland that this happens sometimes.
- maybe the problem is that I booked through this platform which is the first time I did it.