This is a great example of an older preperty, which the owners have taken great pride in upgrading and making it the best over night stay in all of Haines Alaska. This is the first ice machine in a hotel that I have seen in all of Alaska. Actual room service offered. Not just saying you have wifi and giving you a password, but actually providing workable technology that has bandwidth to allow you great connections. This hotel stands above when it comes to customer service. Excellent check in, great service, helping guests know the local area, real pride shown here, they are an "11". Jim Groth