8/10 Very Good
Jan 24, 2025
Still nice, but has gone downhill. Pool needs heat
We have stayed at the Hilton Garden Inn at least once a winter for 3 or 4 years. Sadly, feels like this property is going downhill like most major chains do.
The hotel itself is still nice and new, however the hallways, rooms and pool area are all lacking. The 2nd floor hallways all smelled heavily of smoke. Not sure how this happens when smoking is not allowed in room or on site.
The room was fine, however the pillows were the worst I have ever felt in a hotel. Zero support and both my wife, myself and my 12 year old woke up with sore necks. And finally, there is the pool. For a family with kids this is everything with a hotel like the HGI and unfortunately the pool was disappointing. No hot water in the shower to pre-rise and the pool itself was pretty cold. Definitely not a "you will get used to it" temperature.
A few of these are easy fixes, hope the property owner considers some new pillows and turning up the temperature on the pool. For what it's worth, we met a woman on a ski lift locally that happened to be staying at the same hotel and she also complained about the pool.
Joseph
Joseph, 1-night family trip
Verified Hotels.com guest review
