The hotel is beautiful. The reception area, restaurant and bar area are modern, clean and comfortable. The staff are all lovely and friendly however, the heating wasn’t working the first night and I had to sleep in a hoody because the room was freezing. Even though we paid for breakfast and evening meal, we still had to pay £10pp extra for each visit to the pool. It isn’t a swimming pool, it is 3 separate hydrotherapy pools. The jacuzzi is as filthy. My husband and I climbed in, as 2 others got out and the water dropped a little it revealed a brown scum line. We then noticed the foam on top of the water was brown. I then got out, went back to my room to shower having spent 10 mins max in there for £10. My husband paid for a massage for the both of us. I would have paid not to have one. I was left questioning if the therapist was even qualified. It was THE most horrific experience. The receptionist was fantastic. The food was incredible. The location is great. It’s just a shame these few things let it down so much. If you pay extra for a superior room, and don’t use the spa I truly believe you’ll have the most amazing stay.