4/10 Fair
Feb 3, 2025
Make sure you get the right room!
I recently stayed at Noor Jahan Grand in Sylhet, and unfortunately, my experience was not pleasant. I had booked a Premium Deluxe room through Hotels.com, but upon check-in, the receptionist initially gave me a Deluxe Double, which was much smaller than what I had reserved. After pointing this out, they changed my room, but the issues did not end there.
The cleanliness of the room was below standard. The toilet was not properly cleaned, and it was evident that the cushion covers and cushions had not been washed after previous use, as there were visible stains. This was quite disappointing, especially for a hotel that markets itself as a premium option.
Overall, the service and cleanliness did not meet my expectations, and I would not recommend this hotel unless they improve their standards.
Verified traveler
1-night trip
Verified Hotels.com guest review