This little boutique hotel hotel in Hanoi is absolutely stunning! The entire staff including the bell boys, housekeeping and restaurant staff all get 5 stars! The hotel is so clean, quiet and a place that I highly recommend to anyone who is in Hanoi. As we enjoyed welcome drink and cake at the lobby, the hotel staff Quin Anh briefed us on the location of recommended places of interest and famous local street food with detailed map. She even what'sapp us a list of eating places recommended by hotel chef. She also provided the train schedule knowing that we planned to visit the famous train street. Upon our return from Ha Long Bay cruise, although we were not checking in and was just waiting for out transportation to Sapa, the staff still helped us with our luggage, served drinks, looked out for the arrival of our transport and sent us off warmly. If I came back to Hanoi, I would not hesitate to book this hotel again. Highly recommend!