From my call ahead to our check out, everything went perfect! Although we didn't dine at their restaurant (The Blue Hen) we did take advantage of the many things they had to offer: milk and cookies, wine and cheese (my wife loved that lol), the indoor pool & hot tub, and they have a changing room in their spacious lobby (they have board games too!) for when you get back from the beach or whatever. Plus they're right in the heart of the outlet so there's tons of shops, bars, restaurants, and the beach all within a short walking distance. Every person on their staff were so polite and helpful. Highly recommend!