This experience was awful. We received a room which looked like the 1970s, for an outrageous price. The facility didn't offer what it promised, the slides were off and so was the kiddie pool. Upon arrival our receptionist did not speak english and didn't even speak German it was awful. The Waiter was extremely unfriendly asked if the time we wished to have dinner we said 18:30 and asked about 5 min later if 19, would be possible because we notice it was already five. He replied no!!?? He said he had a group of 20 people!!! I myself has Gastro experience, the other tables are not the guests problem we were two people. To make matters worse we had a Family Emergency and had to leave. We asked if it would be possible to pay the night, they answered No and DEDUCTED 770 FR for absolutely nothing,we didn't even stay one single night just awful, greedy facility.