Our review is based on the fact that we could NOT stay at this hotel, despite having a valid reservation. When we arrived to check in at 5pm, no one was at the desk - we were provided with a phone number to call to get assistance. That's annoying, but okay. After we called the employee to the desk, she cheerfully informed us that the hotel had double-booked our room and it was occupied, with no other vacancies at the hotel. No apology, no apparent concern for our being stranded in another city on a Friday night with no place to go. She then told us that we should call their other hotel to see if they had vacancy - she did not offer to call for us. I cannot stress how little she cared about her hotel's mistake, as if we were lucky just to have been considered as guests. This was, hands down, the single worst customer service experience I have ever had at a hotel. P.S. We did NOT call the other hotel but found another spot on this website, which fortunately worked out.