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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central hotel with outdoor pool, connected to a shopping center, near Orchard Central

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
Located close to National Museum of Singapore and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers a warm welcome with international cuisine at Makan at Jen. Relax in the spa tub or unwind by the rooftop pool, where cabanas and sun loungers await. The helpful staff has left a lasting impression on previous guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • 24/7 front desk
  • Free parking
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Hot tub
  • Pool bar
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
$201 nightly
The total price is $220
Aug 29 - Aug 30
Total includes taxes and fees

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(51 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(66 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.6 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers

Holiday Inn Singapore Orchard City Centre by IHG

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 1,001 reviews
$183 nightly
The price is $200
Sep 1 - Sep 2
Total includes taxes and fees
Holiday Inn Singapore Orchard City Centre by IHG
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About the neighborhood

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central - 1 min walk - 0.0 km
  • Orchard Road - 2 min walk - 0.2 km
  • National Museum of Singapore - 15 min walk - 1.3 km
  • Bugis Street Shopping District - 19 min walk - 1.6 km
  • Marina Bay Sands Casino - 5 min drive - 4.1 km

Getting around

  • Seletar Airport (XSP) - 23 min drive
  • Singapore Changi Airport (SIN) - 29 min drive
  • Senai International Airport (JHB) - 66 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • Kempas Baru Station - 33 min drive
  • JB Sentral - 40 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 12 min walk

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪Coffeesmith - ‬1 min walk
  • ‪4Fingers Crispy Chicken - ‬1 min drive

About this property

JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you within a 5-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a 24-hour health club, and a fitness center. Fellow travelers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

At a glance

DONE

Hotel size

    • 499 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in available
    • Express check-in/out available
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children

Children & extra beds

  • Rollaway beds are available for SGD 107.91 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?

Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.

Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.

What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?

JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as a hot tub.

Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?

Yes, Makan at Jen offers international cuisine, pool views, and poolside dining.

What's the area around JEN Singapore Orchardgateway by Shangri-La like?

JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 5 minutes' walk from Orchard Road. Travelers give top marks for the hotel's prime location.

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JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
View
Breakfast
Rooftop pool
Food
Shopping
Bar
Lobby

What guests liked

  • Breakfast was consistently praised for its excellent variety and quality. (37 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Best location, very helpful staff and delicious breakfast.
shirley, 3-night trip

8/10 Good

Good hotel in a convenient location. Breakfast was good, room basic but very clean and tidy
Robert, 1-night trip

10/10 Excellent

Great stay
Phoutthida, 3-night trip

10/10 Excellent

Thank you very much for your warm hospitality. As Japanese guests, we truly felt welcomed. We would love to stay here again when we visit Singapore.
??, 4-night trip

10/10 Excellent

Great location so close to MRT
Grandage Family, 4-night trip

10/10 Excellent

Great stay, close to MRT. Comfortable rooms and loved the pool.
Lara, 3-night trip

10/10 Excellent

Good service and very well located
Gaurav, 5-night trip

10/10 Excellent

So comfortable!! I could spent a nice and memorable time with family.
TAKUMA, 4-night trip

10/10 Excellent

Perfect stay Great pool
David, 1-night trip

10/10 Excellent

This property is close to all MRT and shopping malls, rooms are very clean, bed comfortable and very nice breakfast buffet,food is great I so recommend this hotel
LATCHMIN, 7-night trip

10/10 Excellent

Hotel location is fantastic with the Somerset MRT station below, staff welcomed us in the morning when we arrived from the airport and stored our luggage and allowed us to access the pool and shower facilities early which was convenient. Breakfast options are excellent
Karen, 1-night trip

10/10 Excellent

Excellent
Yan, 5-night trip

10/10 Excellent

Love this place!

Amazing hotel, very clean, easy access to everything nearby, awesome rooftop pool!
Jesse, 2-night trip

10/10 Excellent

Very central. Direct lift access to the MRT and Orchardgateway. Rooms were very clean and made nicely every day. Breakfast buffet is quite good but we only made use of it once.
Luca, 5-night trip

10/10 Excellent

The hotel was very good, it had everything we needed. Breakfast was good and our room was triple glazed which made for a good nights sleep.
michael, 2-night trip

8/10 Good

Very good
Lawrence Tin-Lai, 5-night trip

10/10 Excellent

The location of the hotel is perfect. Ready walking to shopping, restaurants, national museum, etc. The rooms were clean and attractive. The staff was friendly and helpful.
Helen, 1-night trip

10/10 Excellent

Love this hotel especially the roof top bar.
karen, 1-night trip

8/10 Good

Really enjoyed my stay here - the rooftop pool was incredible. The rooms were more basic than I would expect for the shangri-la but all in all an amazing experience.
Megan, 6-night trip

8/10 Good

The hotel room is spacious and the staff was very welcoming and friendly.
CHRISTOPHER, 2-night trip

10/10 Excellent

Nice to stay for business. Great staff
Carlon, 3-night trip

10/10 Excellent

Super convenient location with the MRT just down stairs.
Ashlee, 5-night trip

10/10 Excellent

Its great
David, 4-night trip

10/10 Excellent

This was my third stay at Hotel Jen, and it has never disappointed. The location is excellent—right in the heart of the shopping and dining district. The rooms are clean, the staff is friendly, and the pricing is reasonable.
Mira, 1-night trip

10/10 Excellent

Nice rooms with views. Pool is outstanding with stunning views
Paul, 3-night trip