4/10 Fair
Jan 29, 2025
Superb Location / Conditions Disappointing
This is my third year in a row staying at this lodge. The location is amazing, and that has not changed. But I was quite disappointed with the condition of the room on this stay. Has management changed or taken their eye off the ball? The moment I walked in, the front hall light did not turn on. Next, there was only 1 coffee packet, for my stay of 4 nights? -- (Was there any awareness of how long the guest was staying in that room?) -- When I asked for more I was given 1 more, and had to clarify that I would need yet 2 more to cover my full stay. Small details, but they are important. Meanwhile the AC was dripping heavily on the floor, and there were significant mold stains on the walls. That alone made the place look like a slum apartment. The floor was sticky to my feet (some kind of chemical?) and required that I mop it down with towels so I could comfortably go barefoot. The fragrance generated by the electronic wall fragrance pod made my stomach nauseous until I unplugged it and opened all the doors. There was no fan installed in the bathroom, and no way to open the window, so what to do about smelly toilets or shower steam? The overall power went out on two occasions for a brief moment, causing everything to flash and beep. And to top that all off, I had to chase a large rat out of the room on one late night. I believe these people are good people, and I know this location is wonderful. But I would bring details back up to standards, to match location.
RICHARD
RICHARD, 4-night trip
Verified Hotels.com guest review
