Mansion on Sutter, near Lombard Street and the Palace of Fine Arts, offers an elegant retreat with a cozy fireplace in the lobby. Take advantage of a 24-hour gym, business center, and concierge services to enhance your stay.
Neighbourgood Sutter Mansion puts you just a 5-minute drive from Presidio of San Francisco and Moscone Convention Center. Guests can enjoy the 24-hour fitness center or take advantage of nearby hiking/biking trails. This luxurious hotel is also just a 5-minute drive from Golden Gate Park and Bill Graham Civic Auditorium. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: California St & Van Ness Ave Stop is 6 minutes and California St & Polk St Stop is 8 minutes.
Languages
English, Hindi, Spanish
At a glance
DONE
Hotel size
12 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21
Check-out time is 11:00 AM
Late check-out subject to availability
DONE
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Pets
Pets allowed (1 total, up to 85 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
LOCAL_PARKING
Parking
Secured onsite self parking (USD 65 per day; includes in/out privileges)
Onsite parking limited
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Coffee/tea in a common area
What to do
Bicycle rentals nearby
Hiking/biking trails nearby
Whale-watching nearby
Working away
Business center
3 meeting rooms
Conference center
Services
Concierge services
Luggage storage
Romance packages
Facilities
Built in 1881
Safe-deposit box at front desk
Terrace
24-hour fitness center
Banquet hall
Reception hall
Outdoor furniture
Victorian architecture
Accessibility
Elevator
Elevator door width (inches): 48
Wheelchair-accessible path to elevator
Room amenities
Be entertained
47-inch flat-screen TV
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down comforter
Blackout drapes/curtains
Turndown service
Premium bedding
Pillowtop mattress
What to enjoy
Individually furnished and decorated
Freshen up
Designer toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Refundable deposits
Deposit: USD 300.00 per stay
A damage deposit of USD 300.00 will be collected before check-in
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 150 per pet, per stay
Parking
Secured self parking costs USD 65 per day with in/out privileges
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Also known as
Leader House Hotel
Leader House Hotel San Francisco
Leader House San Francisco
Payne Mansion Hotel San Francisco
Mansion Sutter Hotel San Francisco
Payne Mansion San Francisco
Payne Mansion
Mansion Sutter Hotel
Mansion Sutter San Francisco
Mansion Sutter
Mansion on Sutter Hotel
Mansion on Sutter San Francisco
Mansion on Sutter Hotel San Francisco
Frequently asked questions
Does Neighbourgood Sutter Mansion offer free cancellation for a full refund?
Yes, Neighbourgood Sutter Mansion does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Neighbourgood Sutter Mansion?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 85 lbs per pet. There's a charge of USD 150 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Neighbourgood Sutter Mansion?
Yes. Self parking costs USD 65 per day. Parking spots may be limited.
What are the check-in and check-out times at Neighbourgood Sutter Mansion?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Neighbourgood Sutter Mansion and nearby?
Have fun with nearby activities like cycling and hiking. Neighbourgood Sutter Mansion also has a 24-hour fitness center.
What's the area around Neighbourgood Sutter Mansion like?
Neighbourgood Sutter Mansion is in Western Addition, a short 6-minute walk from California St & Van Ness Ave Stop and 17 minutes' walk from Bill Graham Civic Auditorium.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Neighbourgood Sutter Mansion Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.4/10
Eco-friendliness
Popular mentions
Service staff
Room
Restaurant
Building
Bed
Bar
Location
Art
Flowers
Breakfast
Reviews
10/10 Excellent
Aug 13, 2025
awesome staff, old-fashioned building, spacious
Ian
Ian, 1-night trip
10/10 Excellent
Jul 30, 2025
What a wonderful property and staff. The room was beautiful and the staff was very accommodating. I can only say positive things about this hotel.
Kelly
Kelly, 2-night trip
10/10 Excellent
Jun 2, 2025
We loved our stay! The hotel is gorgeous and the staff so welcoming.
Jodi
Jodi, 2-night trip
8/10 Good
Jun 30, 2025
Very friendly and close to everything
Evelyn
Evelyn, 6-night trip
8/10 Good
Aug 18, 2025
The masion is beautiful. The staff is wonderful. Some maintenance on our room is needed. The towel hook on bathroom door is broken. Just little things but it would be nice to have a place to hang a towel.
Wendy
Wendy, 4-night trip
10/10 Excellent
Jun 10, 2025
Excellent service and comfort!
Mike
Mike, 1-night trip
10/10 Excellent
May 2, 2025
Everything was very beautiful.
Eduardo
Eduardo, 1-night trip
10/10 Excellent
May 1, 2025
Great and Charming
Beautiful building and great rooms. Staff was excellent and very courteous. Very nic charm.
Andres
Andres, 1-night trip
10/10 Excellent
Mar 15, 2025
Loved the visit
Windy
Windy, 1-night trip
10/10 Excellent
Nov 14, 2024
Great, quiet stay in the heart of the city
Aviv
Aviv, 1-night trip
8/10 Good
Feb 14, 2025
Love the free slippers and staff responsiveness was fantastic!!!
Verified traveler
1-night trip
10/10 Excellent
Dec 26, 2023
Great stay, fabulous hosts, historic building, very comfortable rooms, great breakfast
David
David, 5-night trip
10/10 Excellent
Nov 13, 2024
Quirky but excellent
Surprisingly wonderful stay! Beautiful building, lovely quirky room, excellent service, in perfect location. So glad I went for it.
Jason
Jason, 1-night trip
10/10 Excellent
Mar 17, 2024
Staff was super friendly and the property is unique
Jana Colleen
Jana Colleen, 2-night trip
8/10 Good
Jun 11, 2024
Neat old hotel. Staff very nice .
Cliff
Cliff, 3-night trip
10/10 Excellent
Sep 11, 2023
We had a fabulous stay at the Mansion. We felt comfortable and enjoyed the quiet and spacious rooms.
Stacey
Stacey, 1-night trip
10/10 Excellent
Jul 19, 2023
Wonderful stay, very classy, romantic, a classic SF experience
Ana
Ana, 1-night trip
10/10 Excellent
Jan 23, 2024
Absolutely beautiful old Victorian that has been updated and maintained lovingly. We thoroughly enjoyed our stay.
Frank
Frank, 1-night trip
10/10 Excellent
Jun 11, 2023
Lovely historic mansion. Super friendly staff!
M
M, 1-night trip
10/10 Excellent
Feb 21, 2024
Close and convenient for work.
Anna
Anna, 2-night trip
10/10 Excellent
Oct 26, 2024
Good espresso coffee for breakfast but no hot food like scramble eggs or bacon, only cold bakery but at least there is a microwave.
Ronan
Ronan, 1-night trip
10/10 Excellent
Oct 4, 2024
Very classy
Anton
Anton, 6-night trip
10/10 Excellent
Feb 25, 2024
Beautifully elegant. Building is amazing, amazing beds, pillows. Absolutely loved it, will be back.
Jason
Jason, 2-night trip
10/10 Excellent
Sep 20, 2022
Beautiful property.
Michael
Michael, 1-night trip
10/10 Excellent
Mar 24, 2024
We loved the Mansion on Sutter. Amanda was wonderful and personable. We can't wait to come back.