When you stay at Crystal Bay on the Broadwater, you'll be within a 10-minute drive of Cavill Avenue and Broadwater Parklands. The outdoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness center. A spa tub and a sauna are other highlights, and apartments offer conveniences like kitchens and washers/dryers. Fellow travelers say great things about the helpful staff and location.
Languages
English
At a glance
Property size
52 apartments
Arranged over 14 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Check-in hours are 8:30 AM - 12:30 PM on Sunday.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured onsite self parking
Wheelchair-accessible parking on site
Onsite parking includes off-street options
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Beach
Near the beach
Pool/Spa
Outdoor pool
Sun loungers
Spa tub
Sauna
Steam room
Internet
Free WiFi
Parking and transportation
Free secured self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options
Roundtrip airport shuttle (surcharge)
On site car rental
Kitchen
Refrigerator (full size)
Stovetop
Microwave
Oven
Dishwasher
Cookware/dishes/utensils
Toaster
Electric kettle
Coffee/tea maker
Bedrooms
Bed sheets provided
Rollaway/extra beds: AUD 30.0 per night
Bathrooms
Shower
Towels provided
Hair dryer
Entertainment
32-inch LCD TV with cable service
Outdoor areas
Balcony
Barbecue grill
Garden
Picnic area
Laundry
Dryer
Laundry facilities
Laundry detergent
Comfort
Air conditioning
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Doorbell and phone notification
Elevator
Lever door handles
Soundproofing
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible public washroom
Wheelchair-accessible fitness center
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible pool
Smoke-free property
Services and conveniences
Tour/ticket assistance
Limited housekeeping
Local maps
Guidebooks/recommendations
Iron/ironing board
Phone
Luggage storage
Blackout drapes/curtains
Free newspapers (lobby)
Vending machine
Location highlights
Near the boardwalk/promenade
Things to do
Fitness center
Golf nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated there is a smoke detector on the property)
General
52 rooms
14 floors
1 building
Individually decorated
Individually furnished
Fees & policies
Refundable deposits
Deposit: AUD 200.00 per stay
Optional extras
Airport shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Cribs/infant beds are available for AUD 30.0 per day
Rollaway beds are available for AUD 30.0 per night
Pool, spa, & gym (if applicable)
Children under 13 years old are not allowed in the swimming pool or spa tub without adult supervision
Policies
Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador
Frequently asked questions
Does Crystal Bay on the Broadwater offer free cancellation for a full refund?
Yes, Crystal Bay on the Broadwater does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crystal Bay on the Broadwater?
Yes, there's an outdoor pool.
Are pets allowed at Crystal Bay on the Broadwater?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystal Bay on the Broadwater?
Yes, there's free self parking. Onsite parking includes off-street options.
Is airport shuttle service offered by Crystal Bay on the Broadwater?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Crystal Bay on the Broadwater?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Crystal Bay on the Broadwater and nearby?
Crystal Bay on the Broadwater has an outdoor pool, a sauna, and a steam room, as well as a picnic area and a garden.
Does Crystal Bay on the Broadwater have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a coffee maker, a toaster, and cookware.
Does Crystal Bay on the Broadwater have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Crystal Bay on the Broadwater like?
Crystal Bay on the Broadwater is a short 14-minute walk from Broadwater Parklands and 16 minutes' walk from Gold Coast Aquatic Centre. Travelers give top marks for the aparthotel's prime location.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 9, 2025
Family Christmas stay
We really enjoyed our stay - rooms spacious & clean with everything we needed - area close to what we liked & it was quiet
Clare
Clare, 3-night family trip
Verified Hotels.com guest review
6/10 Good
Dec 25, 2024
Some good some not so good
Downside- 3 bedrooms and only one had air con, fridge was old and had cracked tray, only cne with small milk, no water or mini bar.
No breakfast.
bedroom TV's did not work.
The upsides.
Spa and pool and sauna and steam room were great thou, gym small but was useable upto date gym machines.
Bed and pillow were comfortable.
Verified traveler
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 1, 2024
Angelica
Angelica, 4-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Nov 23, 2024
Nice location
Easy to check-in after hours. The apartment we got was on second floor so views from balcony was obstructed by trees. The apartment had all you need, only noticed the sofa had broken legs which was fixed by maintenance. Overall good stay.
Verified traveler
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 3, 2024
Loved our stay. Great location and setup. Was clean and tidy, but carpet is old and stained and mattress in 2nd bedroom needs replacing too.
Yvonne
Yvonne, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 1, 2024
Wonderful place to stay
Wendy
Wendy, 9-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 23, 2024
Great room in a great location.
Tracy
Tracy, 1-night trip
Verified Wotif guest review
10/10 Exceptional
Oct 23, 2024
The view was amazing. The rooms were a great size.
Isabella
Isabella, 8-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Oct 21, 2024
It was a pleasure to stay at this motel/hotel the fusiliers were in a good condition
Thank you for staying at the Crystal beach hotel
Johannes
Johannes, 3-night family trip
Verified Expedia guest review
6/10 Good
Oct 20, 2024
poor communication from staff. Bed was comfy with clean linen, however the room overall was rundown and mould present
Georgia
Georgia, 1-night romance trip
Verified Wotif guest review
8/10 Very Good
Oct 10, 2024
Rachel
Rachel, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 7, 2024
Good staff around
Vaughn
Vaughn, 3-night family trip
Verified Wotif guest review
10/10 Exceptional
Oct 5, 2024
Kyle
Kyle, 1-night trip
Verified Wotif guest review
10/10 Exceptional
Oct 3, 2024
Very clean, lovely views and friendly staff.
Michaela
Michaela, 1-night family trip
Verified Wotif guest review
10/10 Exceptional
Oct 1, 2024
Adam
Adam, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 27, 2024
Out of the hustle and bustle of surfers paradise great for families beautiful view of the broadwater rooms are comfortable with everything you need staff are great we really enjoyed our stay
Verified traveler
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 25, 2024
Stayed here for business, great spot will definitely stay here again.
Colin
Colin, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 25, 2024
A lovely family holiday spot. We look forward to returning.
Jen
Jen, 3-night family trip
Verified Wotif guest review
10/10 Exceptional
Sep 22, 2024
Zoe
Zoe, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 18, 2024
FRIENDLESS ON ARRIVAL SECURITY BEDROOM OVERLOOKING BROADWATER VERY COMFORTABLE UNIT
Lynell
Lynell, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 8, 2024
Great service and pet friendly
Peter
Peter, 5-night family trip
Verified Wotif guest review
6/10 Good
Sep 6, 2024
Only complaint / suggestion is the trim on the bottom of the shower door needs replacing . It was filthy and mouldy . Bunnings sells it by the metre . Easy to cut to size and replace .
The moths were a concern too !
Joanne
Joanne, 5-night romance trip
Verified Wotif guest review
10/10 Exceptional
Aug 23, 2024
Verified traveler
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 18, 2024
Clean unit with comfortable beds, great location with excellent pool/table tennis. Friendly staff. Great food options near by.
Amy
Amy, 3-night family trip
Verified Wotif guest review
10/10 Exceptional
Jul 30, 2024
Majestic .
Ladies at reception are super approachable . This hotel has a luggage trolley for use which is salubrious when travelling with the family . recommend this property .