As soon as you arrive to the property they are waiting for you and welcome you with a drink, they walked you to an area where they go over your stay, amenities, activities etc. the host was AMAZING!!! I love they have assigned areas for each family and is ready when you arrive so the employees take you to your assign area. The place is very quiet and so peaceful, all the employees were so nice, food was great, the water felt awesome. The rooms were super cute. We had a great time