“I don’t usually leave reviews, but this experience was disappointing enough to share. My family and I visited San Angelo for the first time, and unfortunately, this was the worst hotel experience we’ve ever had.
First, the night shift employee on 10/25/2024 displayed a lack of hospitality. She didn’t greet us, so I took the initiative to say hello, only to receive an uninterested look in return as if I was inconveniencing her.
The room itself was shocking, especially the pull-out bed. The mattress looked like it had been pulled from a dumpster—stained and torn, making it the most unpleasant mattress I’ve ever seen in a hotel.
Lastly, I requested an extra towel since the room was only equipped with two, even though there were three of us. When I asked for additional towels, the night shift employee questioned why I needed more and insinuated I should have received housekeeping services. Her attitude was dismissive and unprofessional, and only after a reluctant back-and-forth did she finally provide the towels.
Overall, the lack of basic hospitality and cleanliness made for an unacceptable experience. I will never stay at this facility again.”
This employee work on the night of 10/25/2024.