4/10 Fair
Feb 3, 2025
Very disappointing
On arrival I opened the wardrobe door room 204 and doorknob came off in my hand. I reported it next morning along with plus hairdryer holder falling off the wall. 3 days later neither things had been rectified despite reminders to the staff and the doorknob has just been left hanging as it was before.On 5th night I went to have a shower and water started dripping from the centre spotlight in the shower making it unsafe to shower. I reported it to reception manager who said he would look into it. I said I wanted access to a room with a shower but by then I didn't have time to shower as was being collected to go to a retirement party. Manager Ollie said he'd pass on the details to the night porter snd gave me a key to room 3. I arrived back at the hotel later that evening to find that the night porter had not been informed. Ollie was still there and said he'd looked at the shower and the problem was condensation which it was definitely not as I'd only just turned the shower on when the water leaked down. I slept in room 204 showered in the new room next morning before going out to church at 9am. I packed my suitcase when I got back and left it at reception as it was too heavy and difficult to move it to room 3 up and down several winding stairs on other side of the hotel. 11pm that night I was woken by knock on my door which was quite disturbing in itself! It was staff member Louise saying they had no record of room 3 being checked in!!
Linda
Linda, 6-night trip
Verified Hotels.com guest review
