Title: Beautiful Views, Worst Luxury Hotel Experience – Three Room Changes in Two Days
The location and view are stunning — but everything else about our stay was a major disappointment for the price. The property feels 20+ years out of date, with lighting, electronics, and fixtures often broken or unusable.
We were moved three times in two days:
Room 1: Front door wouldn’t lock from the outside, so anyone could enter when we left. Lighting barely worked, the private pool had no ladder or steps, the bath jets didn’t work, and there was no Wi-Fi.
Room 2: Air conditioning was broken and never cooled the room despite repeated complaints. Bathtub water ran brown, leaving a ring around the tub.
Room 3 (same day as Room 2): Finally had working AC, but still no Wi-Fi, the fridge didn’t work so all drinks were warm, and the steam room never heated properly.
Basic essentials — security, air conditioning, water quality, and functioning amenities — were ignored or mishandled. We even accidentally left behind cash, credit cards, and ID upon departure, adding to the stress.
Yes, the views are spectacular and the rooms are spacious, but with this level of disrepair and lack of service, it was one of our most expensive and most disappointing hotel stays ever.