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Cinnamon Citadel Kandy

4.0 star property
Hotel with 2 restaurants, near Kandy Lake

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Cinnamon Citadel Kandy

Spacious outdoor pool area with a serene view of the lush greenery, perfect for relaxation and enjoying the scenery. | Cinnamon Citadel Kandy
Reflective waters mirror the serene, multi-story hotel nestled amidst lush greenery, inviting travelers to a tranquil retreat. | Cinnamon Citadel Kandy
Enjoy a serene dining experience with a view of the lush river landscape from this inviting balcony. | Cinnamon Citadel Kandy
Explore the serene ambiance of this luxurious hotel room, where natural light floods in through expansive windows, offering a breathtaking view of the lush greenery outside. The room features a comfortable seating area with a plush sofa adorned with vibrant throw pillows, a sleek armchair, and a stylish glass coffee table. The wooden ceiling adds warmth to the space, complemented by elegant curtains that frame the window. Perfect for relaxation or a quiet retreat, this room promises a tranquil escape. | Cinnamon Citadel Kandy
Elegant resort with a pool, surrounded by lush greenery and adorned with ambient lighting, inviting for a serene evening stay. | Cinnamon Citadel Kandy

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Connecting rooms available
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Children's pool
  • Pool bar
  • Room service
  • Babysitting
  • Airport shuttle
  • Terrace
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is $170
includes taxes & fees
$144 per night
Feb 4 - Feb 5

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Bathrobes
Hair dryer
  • 516 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Garden Terrace

Superior Garden Terrace | Balcony

Superior Garden Terrace

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hair dryer
Free bottled water
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Private bathroom
Bidet
Hair dryer
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior River View

Minibar, in-room safe, desk, iron/ironing board

Superior River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hair dryer
Free bottled water
  • River view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Outdoor pool, sun loungers

Radisson Hotel Kandy

Pool
Spa
Free parking
Free WiFi
8.8 out of 10, Excellent, 415 reviews
The price is $147
includes taxes & fees
$124 per night
Feb 5 - Feb 6
Radisson Hotel Kandy
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About the neighborhood

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000

What's nearby

  • Bahirawakanda Vihara Buddha - 6 min drive
  • Kandy Lake - 6 min drive
  • Royal Palace of Kandy - 7 min drive
  • National Hospital Kandy - 7 min drive
  • Temple of the Tooth - 9 min drive

Getting around

  • Bandaranaike Intl. Airport (CMB) - 158 min drive
  • Kandy Railway Station - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Cafe 1886 By Salgado Bakers - ‬6 min drive
  • ‪Salgado Hotel & Bakery - ‬6 min drive
  • ‪Kandyan Muslim Hotel - ‬6 min drive
  • ‪Global Kitchen - ‬6 min drive
  • ‪Cinnamon Citadel Panorama Restaurant - ‬1 min walk

About this property

Cinnamon Citadel Kandy

When you stay at Cinnamon Citadel Kandy, you'll be within a 10-minute drive of Kandy Lake. Guests can take a dip in the outdoor pool or grab a bite to eat at Vel Eliya, which is one of 2 restaurants and serves breakfast, lunch, and dinner. A poolside bar, a fitness center, and a sauna are other highlights.

Languages

English

At a glance

DONE

Hotel size

    • 119 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free secured onsite self parking
    • Free onsite valet parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle from 6:00 AM to midnight*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Sauna
  • No plastic water bottles
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar in shower
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.
Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.
Giri Sikara Lounge - This bar overlooks the pool.
Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15 per person
  • Airport shuttle service is offered for an extra charge of USD 85 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Does Cinnamon Citadel Kandy offer free cancellation for a full refund?

Yes, Cinnamon Citadel Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cinnamon Citadel Kandy?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.

Are pets allowed at Cinnamon Citadel Kandy?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Cinnamon Citadel Kandy?

Yes, there's free self and valet parking. Free RV/bus/truck parking is available.

Is airport shuttle service offered by Cinnamon Citadel Kandy?

Yes, an airport shuttle is available from 6:00 AM to midnight on request. The charge is USD 85 per person.

What are the check-in and check-out times at Cinnamon Citadel Kandy?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

What is there to do at Cinnamon Citadel Kandy and nearby?

Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness center. Cinnamon Citadel Kandy also has a picnic area and a garden.

Are there restaurants at or near Cinnamon Citadel Kandy?

Yes, there are 2 onsite restaurants, featuring alfresco dining, local cuisine, and garden views.

Does Cinnamon Citadel Kandy have any outdoor private spaces?

Yes, every room features a balcony.

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Serene spot in Kandy
The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Anne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Buffet
One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.
Robert, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Ramasamy, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Not bad, but could be better
Service, rooms and comfort was spot on. Can do better with food options and quality.
Anthony, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ramasamy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kolitha, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Place to Stay…
Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.
Jocelyne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!
Simren, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Kay, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Francesca, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.
Hareesha, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Vaseharan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Catharine, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Pathmal, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Ben, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Sudhir, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful quiet property with excellent service
Dilip C, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Ravitha, 1-night trip
Verified Expedia guest review

6/10 Good

Nice location Friendly staff, Insipid food
rajadurai noel, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Amika, 1-night trip
Verified Expedia guest review

6/10 Good

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
GOWRI, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

hajer, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hitel
Manju, 4-night trip
Verified Hotels.com guest review

6/10 Good

Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Ian, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.
Verified Expedia guest review