Experience a tranquil retreat at West Lake 254D Hotel & Residence, where lush gardens and modern amenities meet. Relax on the sun-kissed terrace or get active in the gym and outdoor pool while your little ones enjoy the playground. With helpful staff reviews speak highly of, free WiFi, bike rentals, dry cleaning/laundry services are just some of what you can look forward to.
Hanoi Old Town Night Market - 6 min drive - 5.1 km
Getting around
Noi Bai Intl. Airport (HAN) - 30 min drive
Hanoi Long Bien Station - 12 min drive
Hanoi Railway Station - 14 min drive
Ga Thuong Tin Station - 20 min drive
Free area shuttle
Airport shuttle (surcharge)
Restaurants
Bia Cường Hói 01 Trích Sài - 4 min walk
Bonjour Cafe - 4 min walk
Gạt tàn - 4 min walk
Phở Hợp Thuỵ Khuê - 2 min walk
Bia hơi Thu Hằng - 5 min walk
About this property
Wil'que Westlake Hotel & Residences
When you stay at Wil'que Westlake Hotel & Residences, you'll be just a 5-minute drive from West Lake and Ho Chi Minh Mausoleum. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. A fitness center and a children's pool are other highlights, and apartments offer conveniences like kitchenettes and washers/dryers.
Languages
English, Vietnamese
At a glance
Property size
90 apartments
Arranged over 8 floors
Arriving/Leaving
Check-in time starts at 2 PM
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Babysitting*
Children's club*
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Onsite self parking (VND 70000 per night)
Transfers
Airport shuttle on request (available 24 hours)*
Offsite
Free area shuttle
Other information
Smoke-free property
Property amenities
Pool/Spa
Outdoor pool
Internet
Free WiFi
Parking and transportation
Self parking on site (VND 70000 per night)
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request
Free area shuttle
Family friendly
Children stay free (see details)
Children's pool
Playground
Babysitting (surcharge)
Kid's club (surcharge)
Kitchenette
Refrigerator
Stovetop
Microwave
Rice cooker
Paper towels
Electric kettle
Cookware/dishes/utensils
Free tea bags/instant coffee
Dining
1 restaurant
Room service available
Bedrooms
Bed sheets provided
Alarm clock
Bathrooms
Shower/tub combination
Rainfall showerhead
Soap
Shampoo
Towels provided
Toilet paper
Bidet
Slippers
Bathrobes
Free toiletries
Living spaces
Living room
Sitting area
Entertainment
32-inch LCD TV with cable/satellite service
Outdoor areas
Terrace
Garden
Laundry
Washer/dryer
Dry cleaning/laundry service
Laundry service
Work spaces
Computer station
Laptop workspace
Comfort
Air conditioning
Pets
No pets or service animals
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Hardwood flooring in room
Thin carpet in room
Smoke-free property
Services and conveniences
Concierge services
Tour/ticket assistance
Daily housekeeping
Safe
Iron/ironing board
Phone
Luggage storage
Blackout drapes/curtains
Safe at front desk
Free bottled water
Location highlights
On the lake
Near the airport
Things to do
Fitness center
Bicycle rentals on site
Safety features
Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
Smoke detector installed (host has indicated there is a smoke detector on the property)
Fire extinguisher
First aid kit
Security system
Window guards
General
90 rooms
8 floors
1 building
Access via exterior corridors
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of VND 982000 per vehicle (one way)
Children & extra beds
Babysitting is available for an extra charge
Children's club access is available for an extra charge
Parking
Self parking costs VND 70000 per night
Policies
Host has indicated there is a carbon monoxide detector on the property.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property is professionally cleaned.
Also known as
Somerset Aparthotel Hanoi West Lake
Somerset Hanoi West Lake
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Somerset West Lake Hanoi Aparthotel
Somerset West Hanoi
Somerset West Lake Hanoi
Wil'que Westlake & Residences
West Lake 254D Hotel Residence
Wil'que Westlake Hotel & Residences Hanoi
Wil'que Westlake Hotel & Residences Aparthotel
Wil'que Westlake Hotel & Residences Aparthotel Hanoi
Frequently asked questions
Is there a pool at Wil'que Westlake Hotel & Residences?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Wil'que Westlake Hotel & Residences?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Wil'que Westlake Hotel & Residences?
Yes. Self parking costs VND 70000 per night.
Is airport shuttle service offered by Wil'que Westlake Hotel & Residences?
Yes, an airport shuttle is available. The charge is VND 982000 per vehicle one way.
What are the check-in and check-out times at Wil'que Westlake Hotel & Residences?
You can check in starting at 2 PM. Check-out time is noon.
What is there to do at Wil'que Westlake Hotel & Residences and nearby?
Wil'que Westlake Hotel & Residences has an outdoor pool and a fitness center, as well as a garden.
Are there restaurants at or near Wil'que Westlake Hotel & Residences?
Yes, there's an onsite restaurant.
Does Wil'que Westlake Hotel & Residences have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.
What's the area around Wil'que Westlake Hotel & Residences like?
Wil'que Westlake Hotel & Residences is a short 3-minute walk from West Lake and 19 minutes' walk from Lotte Center Hanoi.
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Wil'que Westlake Hotel & Residences Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Feb 20, 2025
Friendly staff
Friendly and supportive staff for the customer. Hotel are clean, close to everywhere.
Indra
Indra, 1-night trip
10/10 Exceptional
Apr 12, 2023
Always enjoy the staff, location and amenities
Robert
Robert, 7-night trip
10/10 Exceptional
Jun 1, 2024
A great size pool with large lake beside hotel. What you need is close by.
Alan Gordon
Alan Gordon, 6-night trip
10/10 Exceptional
Apr 5, 2024
Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone.
My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Ponekham
Ponekham, 4-night trip
4/10 Fair
Jul 29, 2024
Allocated the wrong rooms
Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room.
The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given.
She suggested booking direct if you want to make sure you get the rooms you pay for.
Booked an executive 3 bedroom with balcony which was good once we were allowed into our room.
We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake.
All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better.
Much better places to stay in and around the west lake area of Hà Nội.
Verified traveler
2-night trip
10/10 Exceptional
Sep 17, 2024
넓은 객실과 편리한 시설.
Yeong-Joo
Yeong-Joo, 2-night trip
8/10 Very good
Aug 21, 2024
Tse Kin
Tse Kin, 3-night trip
10/10 Exceptional
May 3, 2024
nobuaki
nobuaki, 5-night trip
10/10 Exceptional
Apr 10, 2024
직원들이 친철과 배려심이 너무 인상 깊었습니다. 다음에 또 하노이를 간다면 다시 머물고 싶습니다. 그리고 객실도 깨끗해서 머무는 동안에 유쾌한 시간을 가질 수 있어서 좋았습니다
eunhai
eunhai, 1-night trip
10/10 Exceptional
Mar 28, 2024
Yoichi
Yoichi, 2-night trip
6/10 Good
Mar 14, 2024
ご飯があまり美味しく無い。テレビが映らない。
Yasushi
Yasushi, 1-night trip
10/10 Exceptional
Mar 25, 2023
Robert
Robert, 27-night trip
10/10 Exceptional
Feb 21, 2023
Robert
Robert, 19-night trip
10/10 Exceptional
Feb 11, 2023
Wai Lun
Wai Lun, 3-night trip
8/10 Very good
Dec 20, 2022
Patricia Nora
Patricia Nora, 2-night trip
6/10 Good
Apr 23, 2022
Hue
Hue, 1-night trip
10/10 Exceptional
Jan 29, 2022
Robert
Robert, 3-night trip
8/10 Very good
Nov 1, 2021
하노이에 있는 서머셋 중 가장 오래된 호텔이라고 하더라구요..그래서 인지 전반적인 시설이 오래된 걸 숨길 수는 없었지만..청소하고 수리하고..관리를 잘해서인지 청결한 편이었어요. 직원분들 모두 친절하시구요.
Verified traveler
16-night trip
10/10 Exceptional
Mar 26, 2021
Verified traveler
1-night trip
8/10 Very good
Nov 22, 2020
Tốt
Hue
Hue, 1-night trip
10/10 Exceptional
Aug 1, 2020
kim
kim, 2-night trip
10/10 Exceptional
Apr 2, 2020
Verified traveler
6-night trip
10/10 Exceptional
Feb 7, 2020
Exceeds expections
The serviced apartments are bright airy very comfortable fully equiped with top quality items not necessarly the most modern but top of the line quality ageless. The entire staff are well trained friendly and willing to assist even prior to requesting. Everyone is alert causing one to know the guest is welcome. The doorman can be compared only thoes of nobel hotels of London Paris or New York truly a wonderful experience
Edward
Edward, 5-night trip
8/10 Very good
Jan 23, 2020
Hotel a bit far from tourist area but it is very silent and comfortable with good view. Service is fair good.