2/10 Poor
May 7, 2025
I booked my room and paid via Expedia and the element charged me again directly for the room AFTER I checked out. I contacted the hotel the day I checked out to get it resolved and they told me they’d refund it, but it’s been 11 days and it has not been refunded and I can’t get ahold of anyone who can actually help me. Save your time and money and book elsewhere
Rachel
Rachel, 1-night trip