Hela Vinhomes puts you within a 10-minute drive of Hoan Kiem Lake and West Lake. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in deep-tissue massages, aromatherapy, or Ayurvedic treatments. 3 outdoor pools and a terrace are other highlights, and apartments offer up nice touches like slippers and memory foam beds with premium linens.
Languages
English, Vietnamese
At a glance
Property size
50 apartments
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 15
Check-out time is 12:30 PM
Special check-in instructions
This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 10:00 AM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 15
Children
No cribs (infant beds)
Babysitting*
Supervised childcare*
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite valet parking (VND 20001 per stay)
Onsite carport
Transfers
Airport shuttle (available 24 hours)*
Bus station shuttle*
Offsite
Area shuttle within 100 kilometers*
Free shopping center shuttle
Other information
Designated smoking areas
Property amenities
Pool/Spa
3 outdoor pools
Massages
Spa services
7 treatment rooms
Aromatherapy
Couples treatment room(s)
Ayurvedic treatments
Sports massage
Body scrubs
Deep-tissue massages
Internet
Free WiFi
Parking and transportation
Valet parking on site (VND 20001 per stay)
Onsite parking options include a carport
24-hour roundtrip airport shuttle (surcharge)
Area shuttle (surcharge) up to 100 kilometers
Bus station shuttle (surcharge)
Free shopping center shuttle
Limo/town car service
Family friendly
Playground
Babysitting (surcharge)
Children's toys
Kitchen
Refrigerator
Stovetop
Microwave
Cookware/dishes/utensils
Water dispenser
Dining
2 restaurants and 10 coffee shops
Dining table
Couples dining
Bedrooms
Premium bedding
Hypo-allergenic bedding
Frette Italian sheets
Bed sheets provided
Memory foam mattress
Bathrooms
Bathtub or shower
Towels provided
Hair dryer
Soap
Toilet paper
Slippers
Shampoo
Living spaces
Library
Entertainment
55-inch flat-screen TV with satellite service
Evening entertainment
Arcade/game room
Games
Outdoor areas
Terrace
Balcony or patio
Garden
Outdoor furniture
Outdoor entertainment area
Walkway to water
Laundry
Laundry facilities
Laundry detergent
Work spaces
Computer station
Laptop workspace
Desk chair
Comfort
Air conditioning
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible bus station shuttle
Area rugs in room
Elevator
Elevator door width (inches): 60
Smooth flooring in room
Soundproofing
Tile flooring in room
Well-lit path to entrance
Designated smoking areas
Services and conveniences
Tour/ticket assistance
Daily housekeeping
Multilingual staff
Local maps
Luggage storage
Blackout drapes/curtains
Champagne service
Free bottled water
Vending machine
Change of towels (on request)
Location highlights
Connected to the convention center
Connected to a shopping center
Connected to a rail/subway station
On the lake
Near the airport
Near a metro station
Near a train station
In the business district
Things to do
Designer stores on site
Art gallery on site
Shopping mall on site
Theme parks nearby
Winery tours nearby
Swimming nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
50 rooms
Romance packages available
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. There are 7 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of VND 400000 per person (one-way)
Bus station shuttle service is offered for an extra charge
Area shuttle service is offered for an extra charge
Housekeeping is offered for an extra charge
Children & extra beds
Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Airport shuttle for children between the ages of 1 and 2 costs VND 350000 (one-way)
Parking
Valet parking costs VND 20001 per stay
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts debit cards. Cash is not accepted.
Also known as
Hela Vinhomes
Hela Vinhomes Hanoi
Hela Vinhomes Aparthotel
Hela Vinhomes Aparthotel Hanoi
Frequently asked questions
Is there a pool at Hela Vinhomes ?
Yes, there are 3 outdoor pools.
Are pets allowed at Hela Vinhomes ?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hela Vinhomes ?
Yes. Valet parking costs VND 20001 per stay. Onsite parking options include a carport.
Is airport shuttle service offered by Hela Vinhomes ?
Yes, an airport shuttle is available. The charge is VND 400000 per person one-way.
What are the check-in and check-out times at Hela Vinhomes ?
Check-in start time: 2:00 PM; Check-in end time: 7:00 PM. Check-out time is 12:30 PM.
What is there to do at Hela Vinhomes and nearby?
Have fun during the warmer months with activities nearby such as swimming. Enjoy a swim in one of the 3 outdoor swimming pools or use the aparthotel's other amenities, which include spa services and an arcade. Hela Vinhomes also has a garden.
Are there restaurants at or near Hela Vinhomes ?
Yes, there are 2 onsite restaurants.
Does Hela Vinhomes have a kitchen or kitchenette?
Yes, there is a kitchen which also includes cookware, a refrigerator, and a microwave.
Does Hela Vinhomes have any outdoor private spaces?
Yes, each apartment features a balcony or patio.
What's the area around Hela Vinhomes like?
Hela Vinhomes is in Cau Giay, a short 17-minute walk from Vietnam National Convention Center and 20 minutes' walk from Hanoi Museum.
Reviews
6.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0/10
Cleanliness
10/10
Amenities
10/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
2/10 Poor
Dec 24, 2024
Yin Chieh
Yin Chieh, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 19, 2024
The apartment is centrally located. All amenities as described and I loved the view of the city at night.