6/10 Good
Jan 18, 2025
Disappointing
We loved the antiquity of this hotel. Staff were very welcoming and helpful throughout our stay. Our evening meal was delicious.
However - there were several downsides:
Overall, the hotel’s decor is very shabby. (We were told that the hotel is due for a refurbishment this year).
Our room (no 10) didn’t much resemble any of the images on the website and had the fire exit running between the bedroom and the bathroom areas! There was no door handle on the bathroom side of the door (whilst in the bathroom we had to close it by pulling on the coat hook on the internal side). The bathroom itself wasn’t screened from the fire exit corridor at all, and the bathroom itself was cramped and very tired. The shaver light had no way of switching on.
The tv remote control was barely held together with selotape as the battery cover was broken, and wasn’t easy to use at all as a result.
When we enquired about changing rooms the staff could only offer us a room that had suffered from water damage following a recent broken window. We declined.
Breakfast was included in our room rate and offered a good choice of mostly hot food - the Eggs Royale and the Bircher muesli were fantastic. The toast offering was very disappointing - pre-packaged sliced white bread was the only option. The menu advertised ‘pastries’ but there were none to be seen.
In summary - staff did their best to make our stay comfortable but the hotel itself let them down.
Margaret
Margaret, 2-night trip
Verified Hotels.com guest review
