Arrival was only wonderful in that they kindly were communicative from the moment I reached out after needing to find a last minute spot for my last night in Playa. They kindly allowed me to "check in" right away (before noon). From there it sadly went down hill. The place isn't obvious thus not simple to find. The entry walk to the door of the building has no ramp nor pavement. Its just rocks w/ some stepping stones. Luggage needs to be dragged and lifted. Entrance is a tight area and the sad reality slaps you right after getting my 2 suitcases, carry on and back pack squeezed in, that there's NO ELEVATOR! And worse yet, 2nd floor isn't the next level up, it's TWO flights up. If you're lucky enough to travel light and thus u relatively easily make your way to your unit, you'll be greeted by a lovely space. The apartment is as pictured. Sadly however, there are no windows and the glass door to the bird poop-laden, otherwise empty balcony, is frosted, thus allowing minimal natural light in but fear not!! It does however allow plenty of sound in so you will get to enjoy the loud music from the Youth hostel /bar across the street as well as any traffic that may pass by.