4/10 Fair
May 8, 2025
I stayed here with my family and we were fairly shocked regarding the service we received throughout our stay.
First of all, I counted 18 hairs in the bathtub when checking into our room, the bathroom clearly hadn’t been touched.
My family and I had booked 4 rooms at the hotel. We all noticed that none of our rooms had been ‘restocked’ when they had been cleaned. For example, no cups or amenities around the kettle biscuits, tea/ coffee, sugar etc were replaced. The bin also hadn’t been touched and we had to take the rubbish down ourselves.
It felt like the staff who ‘cleaned’ the rooms done the bare minimum. Considering we paid well over £1,000 to stay here, that wasn’t much to ask. The fact this hotel calls itself 4* is beyond me, whoever is rating this as a 4* needs to seriously re-evaluate it, or at least get a second opinion.
The breakfast was hit and miss, we were led to believe it was a ‘help yourself buffet’. The food was good, pastries were fresh overall it was okay.
The following morning, no breakfast was out. Various staff members appeared uncertain of what was going on.
We voiced our concerns by this point to a woman on the desk, she was helpful and was quick to help restock our rooms and apologised for the confusion.
Overall, this hotel was a complete letdown, how they can call themselves 4* is beyond me. If you want a basic level of customer care I’d look elsewhere.
The left hand doesn’t seem to know what the right hand is doing.
Luke
Luke, 4-night trip