Great location and beautiful design, but service needs attention.
The hotel is in a fantastic location — close enough to explore Porto easily, but far enough away to enjoy a sense of calm when returning.
The interior design throughout is stunning: contemporary, stylish, and filled with interesting artwork. Our room was modern and thoughtfully designed, with a very comfortable bed. The shower has an open design without a door; it didn’t bother us, but it may be worth noting for others.
Where the hotel falls short is service. The pool bar was slow and inconsistent, and the main bar, while pleasant, lacked atmosphere and service was again slow — we were even forgotten about a couple of times when settling the bill. At the Sky Bar, the views are wonderful, but service was hit-and-miss with occasional incorrect drinks and long waits.
Housekeeping was variable: our room was cleaned only 3 out of 5 days, and turndown was provided on 4 of the 5 days (though once it was offered unusually early, before the daily clean).
All of the staff we met were very friendly, but service needs to mature and become more consistent if the hotel is to deliver the exceptional experience its setting and design promise.