The owners, a nice young couple, were lovely, and I don't think they've owned the place long. But the cleanliness was suspect (kept stepping on stuff in the carpet in my room--needed a good vacuuming) and 1/2 of the lights were burned out. The toilet didn't flush at first, and the TV remote didn't work. They immediately addressed the remote problem, and also addressed the toilet issue the next day. I didn't mention the lights, as I didn't want to pile on.