2/10 Poor
Feb 9, 2025
Bed bugs!! & no refund - do NOT stay here!
TLDR: bed bugs and zero refund or effort to remedy the situation, do NOT stay here!
booked for 3 nights as a solo woman traveling in Argentina for my first time. I have had very bad luck in the past with pests so I inspected the mattress when I first got there and didn’t see any signs of bugs. After lying in the bed resting for a few hours I got up & noticed the tiniest red speck on my pillow & then I saw it move. I crushed it & there was blood all over the napkin & then I flipped it over & found another & the same thing happened. I realized they were bed bug nymphs after doing some research & I began to search for more signs. Eventually I found several adult ones, their exoskeletons, excrement, and several eggs in the night stand directly by the bed. At this point it was almost midnight & their reception closed at 9pm. I messaged them & heard no response. I frantically packed up all my things & left. At one point I was standing on the side of a gravel road alone with all my luggage after midnight as I had nowhere to go since I couldn’t reach reception & it was so late when I discovered them and peak busy season with limited availability elsewhere. I spoke with the lady the next day and she refused a refund, lied to my face about being there earlier that day and said to contact Expedia but I told her they couldn’t reach her either. She then said to contact the owner but refused to give me their contact info to do so. I told her I’d write this & she shrugged & said “okay.”
Erika
Erika, 3-night trip
Verified Hotels.com guest review
