When booking was confirmed, it said the hotel would send us check in details with password 48 hours in advance. However, we never received anything, and they were not responsive on hotels.com message. In the end, I needed to call their 24-hour security hotline (as it was a weekend) for those details, which was really bad as they failed to do what they promised. Also, for check out, they sent an email to ask us our check out time, but after I replied, they never confirmed receipt of email. And after I have checked out (which was just by leaving key on the dining table), I still received their check out reminder later that afternoon, so it was really confusing.
For the apartment itself, it was quite ok. Apartment was big and clean, with fully equipped kitchen. Location wise was also good, 10min walk to the city centre.