I recently stayed at the Maxim Axial Hotel and found the hotel itself to be quite good, with comfortable accommodations and a great location. However, an unfortunate incident involving a staff member significantly tarnished our experience.
During our stay, while waiting for the elevator, I encountered inappropriate behavior from a female staff member with short black hair. She tugged on my shirt despite me being a distance away from the elevator door and also slapped my mother's hand away while she was selecting the floor. This unprofessional behaviour was both distressing and surprising, particularly in a hospitality setting.
I raised this issue with the hotel management but five days later, I have yet to receive a response. It’s disappointing that such a serious matter hasn’t been addressed, as I believe every guest deserves a respectful environment.
Overall, while the hotel itself met our expectations, the lack of communication and the incident with staff overshadowed our stay. I hope the management takes this feedback seriously to enhance the guest experience in the future.