10/10 Exceptional
Jan 30, 2025
Exquisite—it's like being in an enchanted movie!
Absolutely gorgeous room, hotel, restaurant, staff. Room with bath is magical. Decor is enchanting—felt like I was in a beautiful movie! Huge & private. Loved it.
Bath was AMAZING (so deep & wide!). Shower hot & huge (but needed shelf to put things). Strong, consistent WiFi. Very comfortable bed (but lower pillow options needed). Good climate control. Handy fridge, kettle, etc.
Restaurant food was divine! Heaps of marked vegetarian & vegan options. But room service was unnecessarily complicated to arrange & repetitive breakfasts were very boring, as I was there for over a week.
Great location: restaurants, cafes, major sites within easy walking distance.
Staff incredibly welcoming & friendly, providing fantastic service. Gaga & Kristina were angels; I was sad to leave them!
Only issue was 1 kitchen worker who literally screamed at the manager one time, slamming doors & hitting things. It was terrifying & she really needs to up her professionalism, as it's completely unacceptable anywhere, let alone an establishment of this quality.
Cleanliness could be slightly improved: desk mat was dirty & inside of drawer near the fridge covered in stains. Room also smelt like moldy sewage (a city-wide issue) when I checked in, so water should be run from all taps before guests arrive.
Pool pump noise outside window very annoying.
Early check-in & (not secure) luggage storage available. In-room safe tiny & not secured to anything.
But overall, fantastic & highly recommended.
Verified traveler
7-night trip
Verified Hotels.com guest review
