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Emerald Hotel

4.5 star property
Surround yourself with nature-inspired luxury while staying at this eco-certified hotel near the convention center.

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Exterior
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Electric vehicle charging point
  • Free parking
  • Connecting rooms available
  • Pool
  • Non-smoking
  • Air conditioning
Main amenities
  • Daily housekeeping
  • Seasonal outdoor pool
  • Business center
  • Meeting rooms
  • Terrace
  • Front-desk safe
  • Conference space
  • Luggage storage
  • Limited hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Terrace
The current price is $113
includes taxes & fees
$98 per night
Feb 8 - Feb 9

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 5
  • 2 Twin Beds

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About the neighborhood

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Gisborne Wine Centre - 7 min walk
  • Tairawhiti Museum - 8 min walk
  • Gisborne Harbour - 11 min walk
  • Eastwoodhill Arboretum - 17 min walk
  • Gisborne Hospital - 6 min drive

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Kfc - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Yoko'Sushi Express Cafe - ‬6 min walk

About this property

Emerald Hotel

Situated by the ocean, Emerald Hotel is a great choice for a stay in Gisborne. Guests can enjoy the seasonal outdoor pool, and kayaking and surfing/body boarding are nearby. Fellow travelers say great things about the helpful staff.

Languages

English

At a glance

DONE

Hotel size

    • 49 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • The property charges 3 percent for credit card payments
    • The front desk is open daily from 8:00 AM - 8:30 PM
    • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • At check-in, guests must provide a record of full COVID-19 vaccination
    • COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite self parking
    • Onsite parking limited
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Surfing/body boarding nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • Front desk (limited hours)
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Seasonal outdoor pool

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 150.00 per accommodation, per stay

Optional extras

  • Credit card charges are subject to an extra charge of 3 percent

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from November to March

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Does Emerald Hotel offer free cancellation for a full refund?

Yes, Emerald Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Emerald Hotel?

Yes, there's a seasonal outdoor pool.

Are pets allowed at Emerald Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Emerald Hotel?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Emerald Hotel?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Check-out time is 10 AM.

What is there to do at Emerald Hotel and nearby?

Have fun with activities like cycling, kayaking, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Emerald Hotel also has a seasonal outdoor pool.

What's the area around Emerald Hotel like?

Emerald Hotel is a short 7-minute drive from Gisborne (GIS) and 7 minutes' walk from Gisborne Wine Centre.

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

The hotel was excellent
john, 2-night trip
Verified Hotels.com guest review

6/10 Good

The unfortunate hotel
Check in was not the best. No staff available. Phone to ring for service but went to message bank. Confusion over where to park car. Lift out of order. Restaurant closed for renovations. Most television currently unavailable. Kettle and tea bags available plus used coffee sachets containing no coffee. Some light bulbs not working. Toilet had brown ring under rim as if not cleaned properly for some time. Shower over bath felt unsafe climbing in and out of as there was nothing available for support. Apart from that the room was spacious, the bed was comfortable and a great view of the river. Unfortunately was the word used several times by reception. Some people management and housekeeping skills would enhance this hotel.
Graham, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing stay In town for work No hot water 3 out of 4 mornings Hotel very tired compared to last stay a few years back
G P, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Damian, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

One night business trip
Pita, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Property is dated and urgent need of an upgrade. The room we stayed in was big and served its purpose for the 1 night we stayed in Gisborne. The front desk staff and cleaning crew were the stars of the hotel. Friendly and welcoming.
Natano, 1-night trip
Verified Expedia guest review

6/10 Good

Curtains hanging off, dirty towel in wardrobe, not enough plates & cups for the number of guests, entry hall lights not working.
Stephen, 3-night family trip
Verified Wotif guest review

10/10 Exceptional

Melvyn, 1-night trip
Verified Wotif guest review

10/10 Exceptional

The Emerald Hotel - Lisa and Staff
This is the second time I have stayed at the Emerald Hotel in Gisborne. I don’t think I would stay anywhere else. The quality of the rooms are exceptional. They are decent sized rooms and excellent value for money. Compared to other hotels around the country, they are shoebox sized compared to the rooms at the Emerald. Lisa and her team are incredibly friendly and their service is exceptional. Lisa went above and beyond in advising us on the best places to go in Gisborne for food and grocery shopping. She is a wonderful hotel manager and I am grateful for the service that she provided. Overall I thoroughly recommend the Emerald Hotel as a place to stay in Gisborne.
J, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Great location, but a bit tired and could do with a face lift. The guest parking could be a bit better signed.
Paul, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

It was centrally located. Very convenient . Swimming pool wasn't heated.
Yuka, 2-night family trip
Verified Wotif guest review

4/10 Fair

Our room had a broken bath, lights keep flashing on and off, the phone to call reception was broken, switches were broken, both bedding covers were stained with oil or noticeable staining. There was no blanket throws for warmth as it was pretty cold in the room. The air con was extremely noisey.
Sage, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Last visited this hotel 17 years ago. Stayed now for a couple of nights on a conference. Still well run with friendly staff. The decor is showing signs of wear and tear and a general redecoration is needed, together with fixing some chips and dents to the walls. The room was big with a lounge area and an accessible bathroom [not needed for me but good to see for those who need it]. Would is use this hotel again - possibly but I might look for something better
James, 2-night business trip
Verified Expedia guest review

6/10 Good

Noisy
graham, 2-night trip
Verified Expedia guest review

6/10 Good

Tiago, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great
Mohammed, 5-night trip
Verified Expedia guest review

2/10 Poor

This would be the worst hotel I’ve stayed in for years. Could not pay me to stay here again.
Nick, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

My flight into Gizzy was delayed but the lovely (and hilarious) Lisa on the front desk kindly stayed up so I could check in. I was shattered by the time I got to the emrald and being given a room with a river view was a really pleasant surprise after a long, long day. Sure, the Emerald gives off pretty strong Shining vibes - to the point I felt like I might see twin sisters or a naked crone wandering the hallways - but that is part of its charm! Would definitely stay again.
Victor, 1-night business trip
Verified Wotif guest review

10/10 Exceptional

Staff were amazing, thank you for all your efforts and making our stay memorable will definitely be back
Delish, 3-night family trip
Verified Wotif guest review

2/10 Poor

The location is great
Lisa, 2-night trip
Verified Expedia guest review

6/10 Good

.
Dale, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Skylah, 2-night trip
Verified Expedia guest review

4/10 Fair

Peter, 1-night trip
Verified Expedia guest review

6/10 Good

central location, alot of closed up buildings around the area. across the road to police station. good off street parking. clean & tidy, great black out curtains. never someone on reception always have to make a phone call to get someone to come to reception.
kirsty, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

It was fine
Noeline, 1-night family trip
Verified Expedia guest review