We stayed here for my husband’s 40th birthday (Room 3304) and were left disappointed.
Our “Deluxe Sea View” looked onto a concrete wall. The shower had a persistent sewage smell, basic toiletries were missing on arrival, fixtures were broken, housekeeping was slow, and restaurant bookings were almost impossible without chasing staff. Pool loungers were constantly “reserved” with towels, and key cards failed twice—including right before our airport transfer.
Manager Sophia promised follow-ups that didn’t happen, citing a “siesta” for delays. A room change was only offered on our last day, making it useless, and overall communication was poor.
Head office’s written response was equally disappointing—framing the obstructed view as technically a “sea view,” suggesting solutions had been offered promptly, and highlighting small “gestures” like a single à la carte meal, access to Breakfast Stories, and a €36 “goodwill” refund for shuttle costs. None of this addressed the real service failures or the gap between the 5-star promise and reality.
This was meant to be a special occasion, but instead felt overcrowded, poorly managed, and dismissively handled after the fact. Would not return.