Does Hotel Don Candido offer free cancellation for a full refund?

Yes, Hotel Don Candido does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Don Candido?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 7:00 PM.

Is parking offered on site at Hotel Don Candido?

Sorry, there's no onsite parking at Hotel Don Candido.

What are the check-in and check-out times at Hotel Don Candido?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

Is there an onsite casino at Hotel Don Candido?

No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (16-min walk) is nearby.

What is there to do at Hotel Don Candido and nearby?

Hotel Don Candido has an outdoor pool and a garden.

What's the area around Hotel Don Candido like?

Hotel Don Candido is a short 16-minute walk from Plaza del Charco and 11 minutes' walk from Martianez Shopping Centre.

Hotel Don Candido, Puerto de la Cruz: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Dec 9, 2025

friendly, clean and not expensive little hotel placed a bit up from the town. Not far, ca 1km, but quite steep and not for all without a car. rooms comfortable, but thin walls. no aircondition, window 55Euroextra.

Rune, 7-night trip

10/10 Exceptional

Nov 22, 2025

Yes.

Glenn, 2-night trip

10/10 Exceptional

Oct 9, 2025

A large double bed with a bathroom, and lovely balcony at the front. The ceiling fan was used, as there were a few hot nights. Pool area was clean and tidy, and sun loungers were comfortable. A short walk from town centre, and I would use it again.

Peter, 2-night trip

8/10 Very good

Oct 25, 2024

We got an good stay

Jan, 6-night trip

8/10 Very good

Jan 17, 2025

Convenient, nice area off main drag

Christine, 5-night trip

10/10 Exceptional

Jul 23, 2023

Was a really nice stay and the stuff was great!

Michael, 3-night trip

10/10 Exceptional

Feb 4, 2024

Nice small hotel at quiet area and friendly staff.

Johanna, 7-night trip

8/10 Very good

Mar 1, 2025

Nice hotel, quiet and clean but there was a funny smell in the bathroom when we first got there but if we kept the toilet seat down the smell went. A couple of my skirts went missing but other than that we enjoyed our stay.

Kerrie, 7-night trip

10/10 Exceptional

Oct 26, 2023

The staff was very friendly and helpful!

Elizabeth, 1-night trip

8/10 Very good

Feb 14, 2025

Great for the price… I’d go again!

Great place just a couple of issues but would stay there again 100%. Nobody to greet us on arrival but got key once contact made via phone (after finding number). Wrong room given (double instead of twin). Rectified and had a great stay. Great location - short enjoyable walk from beachfront. Shower temp seemed to be switch either on or off - if you care about that. Helpful staff and trustworthy owner.

3-night trip

8/10 Very good

Mar 1, 2025

Staff lovely and helpful. Steep hill to get to property unless drive. Only have a choice of buffet breakfast cant just buy a coffee. Room was ok. Not much sun by pool area, limited sockets for facilities av to keep changin plugs for kettle, microwave and tv as only 1 plug socket.

Kerry, 2-night trip

10/10 Exceptional

Feb 4, 2024

Simple comfortable unpretentious room

We had a superior room with a balcony overlooking the pool . I loved the room it was simple but had everything you could need . A coffee machine , fluffy towels , fridge & even a small microwave. It was great value , I would definitely stay here again

Samzie, 1-night trip

6/10 Good

Dec 31, 2024

Not good choice or got the worst doble they had

The double room was tiny...the bathroom just a box. Quite a change from the studio which was roomy by comparison. Had to book extra night so thought in staying in the same hotel.

Maria L, 1-night trip

8/10 Very good

Dec 29, 2024

Good for winter and short stays

The good ratings are just related to Delia, the most attentive (and competent) receptionist I have ever encountered in my trips. The hotel is basic and dated, no air con so not good for summer. Breakfast is average and the walls are paper thin. Also, the lack of private parking adds stress as you never know where you will find space. The studio was conformable and well equipped. Recommended if you plan just to sleep there as well placed for a quiet night.

Maria L, 7-night trip

10/10 Exceptional

Feb 21, 2024

The hotel is located in a residential area so it is quiet & safe. Bus transport to all areas of island is located at nearby main road. Walking distance to town centre. If you don't want to walk back up hill to the hotel, take the frequent buses. Plenty of inexpensive cafes/restaurants near hotel. Highly recommended.

Michael, 3-night trip

8/10 Very good

Oct 13, 2024

You get what you pay. It was clean, the staff was friendly and everything was fine. It was very cheap as well. Just don't expect to much from a 1* hotel. There is a pool and additional breakfest if you like. Just older people or disabled should be aware that you have to "climb a mountain" to get to the hotel.

Cedric, 6-night trip

8/10 Very good

Nov 27, 2023

Most confortable madrass ever, and large bed. Clean hotel, nice room, and very friendly and helpful staff. The area where the hotel is located is safe and calm - parking on the streets around the hotel Is free, as the hotel advertises, but is very difficult at all times. The breakfast is a little basic- it would improve exponentially with a few fresh options (ex bread / fruit).

Brunella, 2-night trip

10/10 Exceptional

Jan 6, 2024

Nice little quiet place with it's own little pool in the shade. Close to car rental and walking distance to the beach and busy areas. Staff very easy going and welcoming. Feels very private. Walls are not very thick - you can hear neighbours, but that's about it. Thanks

Karlis, 7-night trip

8/10 Very good

Sep 30, 2023

Friendly staff

Nice hotel in a quiet cul-de-sac. Really friendly staff. No AC in the rooms just a ceiling fan, which wasn’t good enough tbh. Needs a little updating however you get what you pay for.

Fleurette, 4-night trip

10/10 Exceptional

Dec 4, 2024

Good value for your money, especially in Tenerife!

Nice, quiet accommodation, friendly staff. The room was well equipped, there was even a small fridge. Access from the main road and the beach is via many steps and a steep incline, so it is recommended primarily for young people or those traveling by car. It is very difficult to find parking around the hotel in the evening, so we think it is worth returning before 6 pm. We were locked out on the terrace once, only with the help of the staff did we manage to get back to our room, luckily it was not at night. It would be worth installing rubber dampers on the room doors, so that the doors would not slam loudly at night. Otherwise, the accommodation suited us perfectly.

Eleonóra, 5-night trip

10/10 Exceptional

Sep 2, 2024

I stayed from August 26 to August 30. It was peak season, but it was relatively cheap, so I didn‘t have high expectations, but it was a single room with a bathroom and toilet that I could use alone, and the owner was very kind. I asked if there was a coffee pot because I needed to drink hot water, and they brought it to my room so I could use it. And the hotel was located in a relatively quiet residential area, so it was the perfect place to relax as originally planned. There was also a well-maintained swimming pool that was open from 10:00 to 19:00, and the view of Mt. Teide from the rooftop was amazing. It was a very satisfying trip, and if I come back to Tenerife, I will definitely book and stay there again. Highly recommended👍

Sungjin, 4-night trip

10/10 Exceptional

Mar 14, 2024

Excellent value - very clean, comfortable and friendly, with all facilities you could need. It is a walk from the main town centre, and the hill is steep, so need to be mobile, or happy to use taxis. But the walk is worth it as the location is peaceful. Reception area and stairs are all stone/marble so noise does travel - especially to ground floor rooms. And walls are thin too, so occasional interrupted sleep. Nothing too dramatic though. But with good facilities, clean rooms, attentive staff, lovely roof sun terrace and a pool the Don Candido is excellent value for money and would definitely choose again.

Paul, 5-night trip

4/10 Fair

Feb 5, 2024

The first time a spent one night in the hotel one week before. On the second day of my second visit the otherwise very friendly receptionist woke me up and said by order of the chef I had to pay for the whole stay immidiatly. The TV and the main light didnt work, which I reported but nothing happened. You couldnt regulate the temperature of the shower, only rather hot water. The only good thing was the relatvily low price compared to the very high prices of the other hotels on the island

Klaus, 3-night trip

6/10 Good

Nov 21, 2024

Great hotel & service, but privacy felt invaded.

Hotel itself was great, easy check in, kind staff. Room was a queen-sized room with private bathroom, very clean & spacious. Breakfast was tasty with musli, toast, kakes, fruit in syrup, cereals, continental meats, eggs and a juice & coffee machine, but if you unfortunately have dietary restrictions it is a little steep at €7.50. (This isn't a critisism, I just ran the risk :) ) as there was My problem in the layout was that it was ground floor, 2nd in from reception, with it's outside terrace & door opening onto a patio people could walk past & staris leading to other apartments infront leaving no privacy in the room with the curtains open. The bathroom also had no vent, but holes to the neighbours terrace, meaning every whisper of theirs & indeed every noise inside could be heard. This was a little uncomfortable having expected a private bathroom. The noise from those checking out at the front desk leaves you unable to lie in past 8am which is a shame. I would stay here again, but not in the same room, perhaps one higher up.

2-night trip

6/10 Good

Sep 25, 2023

Not a bad hotel to stay if I’m honest, I was shown a balcony on my booking when I booked a room but turned out I was put down stairs which was annoying, the pool was full of dead insects and leaves and other bits which put me off going into to it so I decided to go elsewere or even go swimmming in the sea. The area the hotel is in seems abit rough buildings look like there falling apart, swings missing off the park. The staff was friendly especially a young lad that worked there. He always asked if I needed anything but the other staff kept talking to me in Spanish when I told them a few times I don’t speak Spanish. My room was cleaned everyday apart from the weekend and the pool was closed on Sunday after it had been cleaned so again I had to go out of my area to sit by a pool which was annoying. Breakfast was great I won’t lie! Good coffee machine and juice machine, the food was always fresh, always had different food each day and a lot of choice.

andrew, 7-night trip

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