Grand Hotel Zermatterhof

Mountain hotel with 3 restaurants, near Matterhorn Museum

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Where to?

Dates

December 2025

15

January 2026

Indoor pool, sun loungers - Grand Hotel Zermatterhof (Zermatt)

Suite (Chalet) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated - Grand Hotel Zermatterhof (Zermatt)

Exterior - Grand Hotel Zermatterhof (Zermatt)

Suite (Chalet - Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated - Grand Hotel Zermatterhof (Zermatt)

Surrounded by the breathtaking Swiss Alps, Grand Hotel Zermatterhof offers an unforgettable luxury experience. Relax at Vita borni spa with a rejuvenating massage or facial treatment, indulge in Regional cuisine at one of three on-site restaurants, and enjoy free breakfast buffet on the garden terrace.

Exceptional

Popular amenities

Airport transfer
Bar
Ski facilities
Pool

Main amenities (12)

Daily housekeeping
3 restaurants and 2 bars/lounges
Full-service spa
Indoor pool
Free train station pick-up
Free train station drop-off
Ski storage
Ski passes
Fitness center
Sauna
Steam room
Hot tub

For families (6)

Children stay free
Babysitting (surcharge)
Private bathroom
Television
Garden
Terrace

$730 nightly

Dec 19 - Dec 20

Total with taxes and fees

Why we love this property

Luxury mountain retreat

Marvel at panoramic city views from this boutique hotel, set along the boardwalk and surrounded by mountains. A garden restaurant awaits with curated decor.

Feast like royalty

This hotel boasts 3 restaurants serving regional and international cuisine with garden views. Free buffet breakfast and 2 bars complete the culinary adventure.

Sleep like royalty

Wrapped in bathrobes with hypo-allergenic bedding, guests select from a pillow menu for perfect slumber. Room service delivers around the clock.

Room options

Check availability for these dates

Tonight

Dec 15 - Dec 16

Tomorrow

Dec 16 - Dec 17

All rooms

1 bed

2 beds

3+ beds

Showing 22 of 22 rooms

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room

Sleeps 1

Chalet Suite with Balcony

Sleeps 2

Chalet Suite with Matterhorn View

Sleeps 2

Deluxe Room

Sleeps 2

Single Room

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Hair dryer

215 sq ft
Mountain view
Sleeps 1
1 Queen Bed

Classic Double Room

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Hair dryer

269 sq ft
Sleeps 2
1 Double Bed and 1 Twin Bed

Deluxe Double Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Hair dryer

323 sq ft
Sleeps 2
1 Double Bed and 1 Twin Bed

Deluxe Double Room (Matterhorn View)

Very good

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Hair dryer

323 sq ft
Sleeps 2
1 Double Bed and 1 Twin Bed

Grand Suite (Matterhorn View)

Highlights

Soundproofed

Individually furnished

Individually decorated

Fireplace

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

818 sq ft
1 bedroom
Mountain view
Sleeps 2
1 Double Bed

Suite (Chalet)

Highlights

Soundproofed

Individually furnished

Individually decorated

Fireplace

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

700 sq ft
Sleeps 3
1 Double Bed and 1 Twin Bed

Classic Double Room (Matterhorn View)

Good

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Hair dryer

215 sq ft
Mountain view
Sleeps 2
1 Double Bed and 1 Twin Bed

Superior Double Room (Classic)

Very good

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Hair dryer

420 sq ft
Sleeps 3
1 Double Bed and 1 Twin Bed

Superior Suite, 1 Bedroom

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

484 sq ft
1 bedroom
Sleeps 2
1 Double Bed and 1 Twin Bed

Superior Suite, 1 Bedroom (Matterhorn View)

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

484 sq ft
1 bedroom
Sleeps 2
1 Double Bed and 1 Twin Bed

Suite, 1 Bedroom, Corner (Matterhorn View)

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

484 sq ft
1 bedroom
Sleeps 3
1 Double Bed and 1 Twin Bed

Superior Suite, 1 Bedroom (Classic)

Highlights

Soundproofed

Individually furnished

Individually decorated

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

1 bedroom
Sleeps 3
1 Double Bed and 1 Twin Bed

Suite (Chalet - Matterhorn View)

Highlights

Soundproofed

Individually furnished

Individually decorated

Fireplace

Heating

HDTV

Hypo-allergenic bedding

Pillow menu

700 sq ft
1 bedroom
Mountain view
Sleeps 2
1 Double Bed and 1 Twin Bed

Corner One Bedroom Suite With Matterhorn View

Sleeps 3

Classic Superior One Bedroom Suite

Sleeps 3

Classic Double Room With Matterhorn View

Sleeps 2

Deluxe Room With Matterhorn View

Sleeps 2

Classic Room

Sleeps 2

Similar properties

Pool
Spa
Airport transfer
Pet friendly

$791 nightly

Dec 19 - Dec 20

Total with taxes and fees

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About the neighborhood

Bahnhofstrasse 55, Zermatt, VS, 3920

What's nearby

Matterhorn Museum - 1 min walk - 0.0 km
Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
Zermatt - Furi - 2 min walk - 0.2 km
Mountaineers Cemetery - 2 min walk - 0.2 km
Furi - Riffelberg - 2 min walk - 0.2 km

Getting around

Sion (SIR) - 75 min drive
Zurich Airport (ZRH) - 106.1 miles/170.8 km
Zermatt Gornergratbahn Station - 5 min walk
Zermatt (QZB-Zermatt Train Station) - 6 min walk
Zermatt Station - 6 min walk
Free train station pick-up
Airport shuttle (surcharge)
Area shuttle (surcharge)
Free train station drop-off

Restaurants

‪Brown Cow Pub - ‬2 min walk
‪Hotel Post Zermatt - ‬2 min walk
‪Restaurant du Pont - ‬2 min walk
‪Walliserkanne - ‬2 min walk
‪Elsie Bar - ‬1 min walk

About this property

Grand Hotel Zermatterhof

Grand Hotel Zermatterhof offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can visit the spa to be pampered with hot stone massages, aromatherapy, or Ayurvedic treatments, and Gourmet Prato Borni, one of 3 restaurants, serves Regional cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a fitness center. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

- 69 rooms
- Arranged over 5 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: midnight
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- For any questions, please contact the property using the information on the booking confirmation
- Information provided by the property may be translated using automated translation tools
- Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
- Babysitting*

Pets

- Pets allowed*

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- No onsite parking

Transfers

- Airport shuttle*
- Free train station shuttle

Offsite

- Area shuttle*

Other information

- Designated smoking areas

Property amenities

Food and drink

Free buffet breakfast each morning 7:00 AM–11:00 AM
3 restaurants
2 bars/lounges
24-hour room service
Snack bar/deli

Traveling with children

Children stay free (see details)
Childcare in room (surcharge)
Children's menu

What to do

Ski passes
Bicycle rentals nearby
Golfing nearby
Hiking/biking trails nearby
Ski lessons nearby
Snowboarding nearby

Working away

Business center
4 meeting rooms
Computer station
Conference space (398 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Bicycle rentals
Pool loungers
Ski storage

Facilities

1 building/tower
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Library
Fireplace in lobby
Fitness center
An indoor pool
Arcade/game room
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Banquet hall

Accessibility

Elevator
Well-lit path to entrance

Room amenities

Be entertained

Television

Home comfort

Heating
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers

Sleep well

Hypo-allergenic bedding
Pillow menu
Soundproofed rooms
Turndown service
Bed sheets provided

What to enjoy

Individually furnished and decorated

Freshen up

Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi

Food and drink

Free bottled water

More

Daily housekeeping
In-room safe

Special features

Spa

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Dining

Gourmet Prato Borni - Overlooking the garden, this fine-dining restaurant specializes in Regional cuisine and serves dinner only. Reservations are required.

Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

Airport shuttle service is offered for an extra charge
Area shuttle service is offered for an extra charge

Renovations and closures

The property is closed between September 23 and December 7.

The property will be renovating from June 24 2025 to November 30 2025 (completion date subject to change). The following areas are affected:

Fitness facilities
Sauna
Spa
Hot tub
Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

In-room babysitting is available for an extra charge
Rollaway beds are available for CHF 200.0 per night

Pets

Pets are allowed for an extra charge of CHF 35 per pet, per day

Pool, spa, & gym (if applicable)

Children under 14 years old are not allowed in the spa without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts major credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

This hotel is rated 5 stars.

Also known as

Grand Hotel Zermatterhof

Grand Zermatterhof

Zermatterhof Grand Hotel

Grand Hotel Zermatt

Grand Hotel Zermatterhof Hotel

Grand Hotel Zermatterhof Zermatt

Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Is Grand Hotel Zermatterhof currently open?

The property is closed between September 23 and December 7.

Does Grand Hotel Zermatterhof offer free cancellation for a full refund?

Yes, Grand Hotel Zermatterhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hotel Zermatterhof?

Yes, there's an indoor pool.

Are pets allowed at Grand Hotel Zermatterhof?

Yes, pets are welcome. There's a charge of CHF 35 per pet, per day.

Is parking offered on site at Grand Hotel Zermatterhof?

Sorry, there's no onsite parking at Grand Hotel Zermatterhof.

Is airport shuttle service offered by Grand Hotel Zermatterhof?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Grand Hotel Zermatterhof?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Grand Hotel Zermatterhof and nearby?

Have fun with nearby winter activities like downhill skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grand Hotel Zermatterhof also has 2 bars, an indoor pool, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Grand Hotel Zermatterhof?

Yes, there are 3 onsite restaurants, featuring Regional cuisine and garden views.

What's the area around Grand Hotel Zermatterhof like?

Grand Hotel Zermatterhof is located on the boardwalk/promenade in Zermatt City Centre, a short 5-minute walk from Zermatt Gornergratbahn Station and 7 minutes' walk from Zermatt–Sunnegga Funicular.

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Grand Hotel Zermatterhof Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff

Room

Location

View

Breakfast

Spa

Food

What guests liked

The spa was great and incredibly wonderful, with many guests praising its exceptional quality. (4 reviews)
Breakfast was excellent, with great options and friendly service. (4 reviews)

From real guest reviews summarized by AI.

10/10 Exceptional

Jul 20, 2025

Awesome property. Superb location.

Ankur, 2-night trip

10/10 Exceptional

Jul 11, 2025

Stay in Zermatt

Very nice och good hotel. 5 star. This is a real Grand Hotel. Service, employees, the Hotel are superb.

Anders, 1-night trip

10/10 Exceptional

Jun 20, 2025

Staff was unbelievable helpful and friendly. Could not have asked for a better experience visiting Zermatt.

Robert, 2-night trip

10/10 Exceptional

Jul 2, 2024

Great location and wonderful service. Piano bar and breakfast were great.

Erik, 2-night trip

10/10 Exceptional

Aug 11, 2024

Fantastic service and excellent amenities!

Angela, 2-night trip

10/10 Exceptional

Oct 22, 2023

The acommodations were excellent and the restaurant Liusa service was superb.

LINDA, 3-night trip

10/10 Exceptional

Jun 22, 2024

This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.

William, 2-night trip

10/10 Exceptional

Jun 19, 2024

Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.

Riley, 1-night trip

10/10 Exceptional

Jan 19, 2025

In the the heart of Zermatt

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.

Doug, 3-night trip

10/10 Exceptional

Dec 27, 2024

Good central location. Good Spa. Rooms a little dated.

Stuart, 3-night trip

10/10 Exceptional

Aug 17, 2024

Outstanding

Absolutely amazing hotel. Complete relaxation with excellent service.

diane L, 1-night trip

10/10 Exceptional

Oct 26, 2023

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*

Linda, 2-night trip

10/10 Exceptional

Sep 23, 2023

This hotel is extraordinary. The rooms are beautiful, the restaurants are excellent and the staff simply outstanding. One of the nicest hotels we have ever stayed in. Highly recommend this hotel if you are staying in Zermatt.

Mary-Lynn, 2-night trip

10/10 Exceptional

Feb 9, 2025

Skiing mini break

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa

Penelope, 4-night trip

10/10 Exceptional

Oct 14, 2023

Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.

Manoj, 1-night trip

10/10 Exceptional

Aug 12, 2024

The staff provides the perfect welcoming and elegant stay. Thank you.

Ronald, 2-night trip

10/10 Exceptional

Sep 17, 2024

not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.

Peter, 2-night trip

10/10 Exceptional

Feb 17, 2025

We had an incredibly heartwarming stay. Every single person—from the attentive general manager to the friendly staff—made us feel genuinely cared for. The breakfast room came alive each morning with the soft, enchanting melodies of a pianist playing familiar home country tunes, adding a touch of magic to our day. carriage horse It wasn’t just cool—it was a charming, unforgettable adventure that made our experience truly special.

Yong, 3-night trip

10/10 Exceptional

Mar 22, 2024

We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.

Helima, 6-night trip

10/10 Exceptional

Jul 20, 2024

Simply Perfect!!!

Couldn’t have been any better! This experience was in par with my stays at multiple four seasons, and then some. Every single person I came in contact with was above and beyond. This was a fantastic experience, and I would recommend it to anyone looking for luxury at a reasonable price.

Dariush, 2-night trip

10/10 Exceptional

Feb 26, 2024

This was a world class experience. Perhaps the finest customer service I have ever encountered. Superb on every level. I was truly spoiled, and would very much like to one day return to the Hotel Zermatterhof.

William, 5-night trip

10/10 Exceptional

Oct 9, 2023

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

Huiting, 3-night trip

10/10 Exceptional

Sep 30, 2023

Check-in was poor, we were not picked up at train station as promised. Also, room was not ready, and when concierge gave us room key , again room still needed to be cleaned ☹️. However, after manager intervened, all great. He gave us an upgrade (suite), with Matterhorn view😊👍. Thereafter, everything great, wonderful staff and excellent breakfast.

Rolf, 1-night trip