Does Hôtel du Palais de l'Isle offer free cancellation for a full refund?

Yes, Hôtel du Palais de l'Isle does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hôtel du Palais de l'Isle?

Yes, pets are welcome. There's a charge of EUR 11 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Hôtel du Palais de l'Isle?

No, unfortunately, but there's discounted parking nearby.

What are the check-in and check-out times at Hôtel du Palais de l'Isle?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11:30 AM. Contactless check-in and check-out are available.

What's the area around Hôtel du Palais de l'Isle like?

Hôtel du Palais de l'Isle is a short 9-minute walk from Annecy Station and 3 minutes' walk from Lake Annecy.

Hôtel du Palais de l'Isle, Annecy: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Oct 2, 2025

Great view at the canal and central location

Patrik Oskar, 1-night trip

8/10 Very good

Oct 3, 2025

Good location. Next to lake and restaurants. Parking can be found in hotel de ville, they give you 50% off. Springy bed

Caroline, 2-night trip

10/10 Exceptional

Oct 3, 2025

Lovely single room, larger than most singles in other hotels. Well appointed and very clean and comfortable. Very friendly staff. Amazing location in the old town of Annecy. A most fabulous and enjoyable stay. I would definitely recommend it.

Jane, 2-night trip

8/10 Very good

Sep 12, 2025

Central Location & Friendly staff

Central location is ideal but very busy, access to the building was a bit slow with the small lift but staff were very friendly & helpful, parking was subsidised which was a bonus

Sam, 1-night trip

10/10 Exceptional

Jul 7, 2025

Absolutely perfect location , comfy bed and good breakfast We loved both this hotel and Annecy so we will be back

Louise, 2-night trip

10/10 Exceptional

Jun 13, 2025

Great location, friendly staff, nice clean rooms and good breakfast

Michel, 1-night trip

6/10 Good

Aug 24, 2025

Ok- but not anymore than that

Good location with small room- however the view from the rooms was not pleasant

Scott, 1-night trip

10/10 Exceptional

Apr 22, 2025

Great central hotel.

Great central hotel and close to main centre.

Darren, 1-night trip

10/10 Exceptional

Apr 27, 2025

Perfect location.

Nice place. Great location right in the heart of Annecy old town.

Caroline, 1-night trip

8/10 Very good

Aug 6, 2025

Beautiful beyond belief.

Had a lovely few days at this hotel, the room was clean & spacious overlooking the pedestrianised old town street. Can’t say what the breakfast was like as we ate out. Unfortunately we arrived when the road was closed to drop our bags from the car, but we were directed to the underground car park just across the road & parked there. The views & general vibe of Annecy is beautiful, the people were very friendly. My only regret was not swimming in the lake. We loved our time here & will return. Thank you Hotel du Palais de L’Isle staff.

Marianne, 2-night trip

8/10 Very good

May 17, 2025

The chambard room is too small we took another night in a bigger room. The location of the hotel is great and the staff is very friendly.

Sivan, 2-night trip

10/10 Exceptional

Jun 8, 2025

Stayed here for a night before my flight to Nice. I loved that free breakfast came with my booking and it was delicious. I wasn’t too happy about the “luggage storage” being in the reception area where breakfast is served but my belongings were fine. My room was clean and I had a stunning view of the canal. Would stay here again!

Liza, 1-night trip

6/10 Good

Sep 17, 2025

Hotel in a quite poor state

There is a sink, but it its leaking There is a faucet, but it drips There is a toilet, but it creaks because it's loose There is a shower, but it's height can't be adjusted There is a bathtub, but it has no shower curtain There is a tv, but it turned on in the middle of the night There is a remote for the TV, but the power button doesn't work There is an aircon, but it turns on and off very noisely There is a carpet, but it's heavily stained There is coffee, but it's instant There are pillows in the bed, but they are very thin There is a bathroom door, but it binds There is a door handle, buts it's loose There is a bed, and it's actually alright The service is OK, and the location couldn't be much better. Some rooms lack a view, but are also priced accordingly.

Lau, 2-night trip

10/10 Exceptional

Mar 8, 2025

very friendly and well located-the view was wonderful

Esther, 4-night trip

10/10 Exceptional

Jun 11, 2025

We had a room with a view of the rooftops and a little strip. It was lovely. Separate bathroom from shower was nice. The staff were helpful and they served an excellent breakfast with specialty coffees. Took care of my dietary needs (gluten and dairy intolerant) It was close to everything. Surrounded by canals and close to the lake.

Anna, 3-night trip

8/10 Very good

Jul 8, 2025

Everything was just fine, but the AC didn't work at all. We had 3 rooms and it was really very hot.

Christine, 1-night trip

8/10 Very good

Apr 20, 2025

Very staff. Great location. Bathroom needed updating

Tammy, 4-night trip

10/10 Exceptional

Dec 19, 2024

Well located Hotel to attractions

Very central location to where I wanted to go.The hotel location felt safe.

ENG KWANG, 3-night trip

10/10 Exceptional

Sep 3, 2024

Great location and staff

Bradford, 1-night trip

6/10 Good

Jul 11, 2025

This hotel is centrally located. Right in the middle of all the restaurants, shopping. It is also conveniently located for the lake and bike hire places. All within easy walking distance. The bus station is about 15minute walk. The room we were gicen (48) was small and it seemed there wasn't enough ventilation and felt a bit stuffy. So I opened the window to allow fresh air. Unfortunately the windowsill was full of pigeon droppings. This was the reason for the low score. This could have easily been cleaned. Allsaid, this is not a bad hotel for a couple of nights. Centrally located and convinient for sightseeing.

Atul, 2-night trip

10/10 Exceptional

Oct 21, 2024

Great place to stay in Annecy! Close to everything!

Douglas, 1-night trip

10/10 Exceptional

May 8, 2025

Everything

Robert, 1-night trip

10/10 Exceptional

Jan 9, 2025

It’s a great hotel in a great location. The two staff we interacted with were very friendly. The hotel is a bit basic. No frills, but clean and good location in old town.

Phillip, 1-night trip

4/10 Fair

Mar 20, 2025

We did not get the room that was advertised. The neighborhood is nice in the middle of all attractions.

sylwia, 1-night trip

8/10 Very good

Sep 27, 2024

Great, basic hotel in a fantastic location right in the old city. The rooms are small and very basic, but no complaints.

Jaime, 1-night trip

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