I rarely leave negative reviews, but my stay at this hotel was unfortunately quite disappointing, despite the location being very convenient.
To start, the receptionist Marcello(Marcel) took a photo of our passports with his personal cellphone which we thought was unusual. Also, he was very rude and unapproachable. When we did ask for help, he was unprofessional and dismissive. Therefore when we noticed our safe wasn’t working, we didn’t feel comfortable asking him for more help. The room had a strange odour especially in the bathroom. Also, the shutters could not be adjusted and the room had no natural light. Overall, the lack of professionalism was frustrating and disappointing, and we wouldn’t recommend this hotel.