When you stay at Holiday Inn Express & Suites West, an IHG Hotel, you'll be within a 15-minute drive of Bally's Shreveport Casino & Hotel and Margaritaville Resort Casino. For a bit of exercise, you can visit the fitness center or go for a swim in the outdoor pool. Also, Horseshoe Bossier City Casino and Louisiana Boardwalk are within a short drive. Fellow travelers love the helpful staff.
Languages
English
At a glance
Hotel size
85 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (up to 40 lbs per pet)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 6:30 AM–9:30 AM
Working away
Business center
Meeting room
Conference space (550 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Facilities
1 building/tower
Safe-deposit box at front desk
Fitness center
An outdoor pool
Accessibility
Braille/raised signage
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible registration desk
Room amenities
Be entertained
32-inch flat-screen TV
Premium cable channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Free crib/infant bed
Free rollaway/extra bed
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Also known as
Holiday Inn Express West Hotel Shreveport
Holiday Inn Express West Hotel
Holiday Inn Express West Shreveport
Inn Express West Shreveport
Frequently asked questions
Does Holiday Inn Express & Suites West, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Express & Suites West, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Express & Suites West, an IHG Hotel?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10 PM.
Are pets allowed at Holiday Inn Express & Suites West, an IHG Hotel?
Yes, pets are welcome, with a maximum weight of 40 lbs per pet. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Holiday Inn Express & Suites West, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Holiday Inn Express & Suites West, an IHG Hotel?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is 11 AM.
Is there an onsite casino at Holiday Inn Express & Suites West, an IHG Hotel?
No, this hotel doesn't have a casino, but Bally's Shreveport Casino & Hotel (10-min drive) and Sam's Town Casino (10-min drive) are both nearby.
What is there to do at Holiday Inn Express & Suites West, an IHG Hotel and nearby?
Holiday Inn Express & Suites West, an IHG Hotel has an outdoor pool and a fitness center.
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 30, 2025
Best Hospitality
When we checked in, the front staff was super friendly!! Everyone was kind and helpful! The following morning, the breakfast staff even offered to pack us to-go bags for the rest of our drive!! Everyone went above and beyond!!
Amanda
Amanda, 1-night family trip
Verified Hotels.com guest review
6/10 Good
Jan 20, 2025
The doors to the suites need painting badly, the carpets were not clean. When you opened the light to the bathroom, a very noisy fan turns on, there was only one switch for both the light and fan.
The internet is very bad, you can not do any work on your laptop.
Ali
Ali, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 19, 2025
Julie
Julie, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 14, 2025
A W
A W, 2-night trip
Verified Hotels.com guest review
2/10 Poor
Jan 1, 2025
Poor Customer Service - Front Desk Horrible
Was treated with disrespect and my reservations canceled. The staff at the time of check in was very rude and dismissive. Would not recommend this placed based on the staff Only
Kimberly
Kimberly, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 30, 2024
Stacey
Stacey, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 30, 2024
Arlissa
Arlissa, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 25, 2024
Not here again
Traffic toooo loud couldn’t sleep.
Larry
Larry, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Dec 23, 2024
Over charged with no help
I am being charged 3 different prices for 1 night!! No one will help. My account was charged over $600 . This is terrible.
elizabeth
elizabeth, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 10, 2024
Tyler
Tyler, 10-night trip
Verified Hotels.com guest review
6/10 Good
Dec 1, 2024
Sink clogged. Took 10 minutes for the water to get hot in shower. The bottom of tub was stained. Front desk was friendly. Bed was comfortable.
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 30, 2024
Ashley was very nice at check-in.
Rounal
Rounal, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 29, 2024
Porscha
Porscha, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 28, 2024
Kenneth
Kenneth, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
Nov 27, 2024
Stay elsewhere, please
IHG should be ashamed of this property. Check in took nearly 45 minutes as sole staff member did not know how to use the computer system. Room was filthy with mud stains on the walls and floors and beds were made up despite being soiled and stained. Staff had to come up to change the sheets and provided a comforter without a duvet cover, leaving me to sleep with only a sheet and one clean pillow. My stay was worse than a night in jail. Never again. Better still, I paid via Hotels.com and got charged again by the property which required five (5!) calls to reach the manager for a refund on the double charge. NEVER. AGAIN.
Will
Will, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 24, 2024
Brenda
Brenda, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 19, 2024
Awesome
Great staff, very helpful. I lost an Samsung smart watch, and they helped me searched until i found it. Awesomeness and very clean room
Mark
Mark, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 19, 2024
Robby
Robby, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 18, 2024
Front desk clerks were very friendly. Hotel was clean.
Donna
Donna, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
Nov 18, 2024
Garland W
Garland W, 2-night trip
Verified Hotels.com guest review
4/10 Fair
Nov 13, 2024
Boiler room noise!
Boiler room noise on my side of building. Very loud and ear plugs (by front desk) mildly helped. It literally vibrated my room all night. Front desk glas (lovely) refunded me 50% instead of moving me and it WAS NOT sold out, no way. Shady area, crappy windows. Do better for the price. NO airport shuttle either, total joke!
Nate
Nate, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 13, 2024
Friendly staff
The staff was friendly. The facility was clean and safe. I would return to the place again if opportunity presents.
Sunday
Sunday, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 11, 2024
Window was facing the interstate so potential to get noisy but not an issue for me. However, I did have to shake the toilet handle after flushing if not it would just run.
Dionne
Dionne, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 28, 2024
Clean rooms, comfy beds
Jesse
Jesse, 1-night romance trip
Verified Expedia guest review
2/10 Poor
Oct 27, 2024
Over charged
I was charged double over $1000 for a 3 night stay and no one could help me or explain it to me. They just kept adding charges and saying it will fall off my bank account in 5-10 business days. Even my receipt was correct but then I had an additional $500 charge for no reason. Will never stay here again. Possibly never at another holiday inn. Super disappointed!