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Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

5.0 star property
Adults-only beachfront hotel with spa, near Punta Sur

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Photo gallery for Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room) | View from room
Property amenity
Reception
Outdoor pool, sun loungers
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
At Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be within a 10-minute drive of Isla Mujeres Ferry Terminal. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and Ayurvedic treatments. BOGA, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 poolside bars and a rooftop terrace, and rooms at this luxurious hotel get the details right with free minibar items and deep soaking tubs. Fellow travelers say good things about the room service.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Free breakfast
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • 109 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
$495 nightly
The total price is $599
Jul 28 - Jul 29
Total includes taxes and fees

Why we love this property

Sun, sand, and waves
This beachfront hotel offers white sand relaxation. Beach towels, umbrellas, and loungers await, with snorkeling and kayaking adventures on tap.
Wellness sanctuary
The spa offers treatment rooms and rejuvenating services. A sauna, steam room, and Turkish bath enhance wellness. Garden walks complete the experience.
Seaside luxury escape
Ocean views enchant from the rooftop terrace and garden-view restaurant at this luxury beach hotel. Poolside dining completes the scenic experience.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 753 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 495 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

Balcony view

Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 495 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 732 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony | 1 bedroom, free minibar, in-room safe, blackout drapes

Standard Room, 2 Double Beds, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 280 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony (Guest Room)

Standard Room, 1 King Bed, Balcony (Guest Room) | 1 bedroom, free minibar, in-room safe, blackout drapes

Standard Room, 1 King Bed, Balcony (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Oceanfront

Junior Suite, 1 King Bed, Balcony, Oceanfront | 1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 732 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool) | 1 bedroom, free minibar, in-room safe, blackout drapes

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Balcony, Oceanfront

Grand Suite, 1 King Bed, Balcony, Oceanfront | 1 bedroom, free minibar, in-room safe, blackout drapes

Grand Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 1012 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

Terrace/patio

Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
  • 1033 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony, Oceanfront

Presidential Suite, 1 King Bed, Balcony, Oceanfront | 1 bedroom, free minibar, in-room safe, blackout drapes

Presidential Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 1485 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Guest Room)

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Balcony (Guest Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 732 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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  • Free breakfast
  • Spa
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9.0 out of 10, Wonderful, 1,177 reviews
The price is $236
$195 nightly
$236 total
Total includes taxes and fees
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About the neighborhood

Map
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400

What's nearby

  • Parque de los Suenos - 17 min walk - 1.5 km
  • Dolphin Discovery - 3 min drive - 2.5 km
  • Punta Sur - 4 min drive - 3.2 km
  • Isla Mujeres Ferry Terminal - 6 min drive - 5.3 km
  • North Beach - 7 min drive - 5.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 123 min drive

Restaurants

  • ‪Mar Bella - ‬6 min walk
  • ‪IceBar Mexico - ‬10 min walk
  • ‪Kin Há Isla Mujeres - ‬17 min walk
  • ‪The Joint - ‬3 min drive
  • ‪El Borracho Burro Cantina - ‬18 min walk

About this property

Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

At Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be within a 10-minute drive of Isla Mujeres Ferry Terminal. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and Ayurvedic treatments. BOGA, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 poolside bars and a rooftop terrace, and rooms at this luxurious hotel get the details right with free minibar items and deep soaking tubs. Fellow travelers say good things about the room service.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkeling
Snorkeling excursions

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 109 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite valet parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Evening entertainment
  • Shopping
  • Free use of nearby fitness center

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Water sports equipment

Facilities

  • 3 buildings/towers
  • Built in 2007
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible path to elevator
  • Visual fire alarm

Room amenities

Be entertained

  • IPod docking station
  • 47-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 25+ Mbps)
  • Free long-distance and local calls

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has 7 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Dining

BOGA - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Seasalt - This restaurant overlooks the ocean and specializes in local and international cuisine. Open daily.
The Breeze - This bar is located by the pool. Guests can enjoy drinks at the bar. Open daily.
AlVento Beachclub - This seafood restaurant specializes in local and international cuisine and is located on the beach. Open daily.
Botanik - Onsite coffee shop. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive
Isla Mujeres Palace Couples Only All Inclusive Resort

Frequently asked questions

Does Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive offer free cancellation for a full refund?

Yes, Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Yes, there's an outdoor pool.

Are pets allowed at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Yes, there's free valet parking.

What are the check-in and check-out times at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (8 mi) and Dubai Palace Casino (8.1 mi) are both nearby.

What is there to do at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive and nearby?

Have fun with onsite activities like kayaking, snorkeling, and volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive also has 2 poolside bars and 2 bars, as well as a Turkish bath and a garden.

Are there restaurants at or near Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Yes, there are 3 onsite restaurants, featuring beachfront dining, international cuisine, and garden views.

Does Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive like?

Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive is a short 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 4 minutes' walk from Garrafon Natural Reef Park.

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Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Popular mentions

Service staff
Food
Beach
Room
Islands
Bed
Room service
Water
Drinks
Ocean

What guests liked

  • The spa offered wonderful massages and was a highlight of the stay. (3 reviews)
  • The all-inclusive experience offered delicious food, top-shelf liquor, and no surprise upcharges aside from spa services. (3 reviews)
  • The beach location and amenities were a highlight, with plenty of waiters, bartenders, and loungers available. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Staff was amazing, lovely grounds, good food.
Herbert James, 5-night trip

10/10 Exceptional

Awesome property!!
Bradley, 6-night trip

10/10 Exceptional

The staff and service are excellent. Can’t overstate how well we were treated by everyone during our stay.
Curtis, 4-night trip

10/10 Exceptional

Would absolutely stay here again!!!
Holly, 7-night trip

10/10 Exceptional

The staff were wonderful, Amaury was the Bartender he put on an amazing Mezcal tasting which was fun and informative. He made my birthday special with a lovely cocktail. The private transfer was well worth it, very quick and easy from the airport to the dock of the hotel. The food was the best I have had at any hotel in Mexico.
Emma J, 5-night trip

10/10 Exceptional

Amazing food. Lovely people. Beautiful resort. We will be back!
Nicole, 7-night trip

10/10 Exceptional

Beautiful and elegant. The staff were amazing, food and beverages were a delight. The room was gorgeous, bed and linens so comfy. Quiet and relaxing. The spa was wonderful, massage was just perfect.
Julie Rae Meyer, 4-night trip

10/10 Exceptional

Would go back again ! :-)
Guillaume, 2-night trip

6/10 Good

Did not realize this hotel had just open last year. It is relatively new and there needs to be more perks.
Grace, 4-night trip

8/10 Very good

The property was beautiful. Service was slow at multiple restaurants and food sometimes didn’t come at all. Staff complained that the resort was understaffed which would likely account for the lack of service.
Josh, 5-night trip

10/10 Exceptional

staff was extremely friendly, only complaint is for when you book through expedia the property can not contact you about travel details make sure you reach out separately other wise you’ll be out of the loop on some things.
allyssa renee, 5-night trip

8/10 Very good

I loved this location and will come back in the future. The staff went above and beyond even cooking the fish we caught daily. I only have a couple of recommendations and they are the following. 1. The beach bar closes at 5 which is way too early. All the fruity blender drinks are no longer served once it's closed and that was disheartening. 2. The lobby bar closes at 10:00, and you are left with no other options for night caps.
Joseph, 3-night trip

10/10 Exceptional

I’ve stayed at multiple properties on Isla Mujeres and this one is by far the best. The entire property is very well maintained and the staff were so anttentive and friendly. I really liked that this was truly an all inclusive and there were no up charges aside from spa services. There were plenty of waiters, bartenders, and loungers by the pool and on the beach. It was also nice that all of the restaurants had menus and the options were based on local ingredients. I’m a picky eater and I don’t think there was a single thing I tired I didn’t like. The breakfast at Boga… chefs kiss. Special shout out to Reyes, the activities coordinator who kept up entertained throughout our stay. I will definitely be back and I have already recommended this property to multiple friends and family.
Alison, 6-night trip

8/10 Very good

We just returned from Almare. We chose the property because we were looking for a small resort feel rather than a large hotel feel. The resort is small, which hit the mark. The beach is small, but you can walk out into the water and see to the bottom. There are limited food choices. Alcohol choices are the best we have encountered for an all-inclusive. They have top shelf liquor to choose from. The service is impeccable! The resort is still being put together and polished. It will be an excellent resort when everything is truly ready.
Amy Lynn, 5-night trip

6/10 Good

Excellent service, very clean & well decorated hotel & rooms. We booked a junior suite ocean view, our room overlooked a water park & a party boats pier, load music all day. Limited menu & restaurant choice. Food quality below average however excellent bar & drinks collection. There isn't In-room liquor dispensers as described on Expedia. Very limited Onsite entertainment. Over priced in comparison to other luxury properties in the Caribbean Islands. Scuba diving, snorkeling excursion not included. Transfer from the airport of Cancun, round trip for 2 persons, will cost you $ 280.
Nicholas, 4-night trip

10/10 Exceptional

This was my first time at an all-inclusive resort. I want to thank the staff for an exceptional stay at Almare. Jose and Jorge provided a fun boat ride to Isla Mujeres. Edgar checked us in and showed us around and offered a welcome drink. Bryan and Julian at the front desk were always friendly and helpful. Being on the beach was of primary interest and I want to especially recognize Karen for her friendliness and taking the time to speak Spanish with me. She made great food and drink recommendations. She and Alejandro made us both feel so cared for. Reyes provided so many memorable activities. He added a kayak trip that was a highlight for my daughter and me. Seeing a sea turtle was special. Istak took us on a sunrise walk that I loved. The mescal, salsa and chocolate experiences were amazing. The chef, Carlos Vega deserves high praise. All the food was beautiful and delicious. Every waiter made us feel welcome and served use well; Renaldo, Barulio and Hector. The drinks were delightful. The tasteful decor and tranquility of Almare I valued. Not a single person was anything but kind and welcoming. Almare Resort staff and leadership should be commended. Every aspect was five star. I recommend this resort for anyone wishing a tranquil beach get away with terrific food.
Steven, 4-night trip

10/10 Exceptional

Pro’s: Shoutout to David and Captain eddy and the whole staff for making my stay the best. The staff accommodated my wife’s Birthday with an in-room balloon greeting, a private sectioned off dinner on the room and ofcourse David my favorite bartender with the best drink mixes. I loved the tequila tasting night and doing activities with experience coordinators. Cons: 1) food: the food with midtier. I loved the rooftop food the best due to it’s comfort food menu. I advise increase the shrimp options on menu, 2) jacquee should definitely be advertised as part of the spa and something you would have to pay for. I think all hotels need an indoor option for rainy days 3) online the rooms all look the same with different views. When in reality the smaller rooms has jacquees while my bigger room had a smaller tub. It would be great if you can update the room pictures to accurately reflect. Overall 9.5/10. Will come back soon
Dante Tajh, 4-night trip

2/10 Poor

I have made several complaints regarding my stay and nobody has taken me serious. Upon arrival I asked for a refund ao that we could move our reservation down the street and the “manager” Would not honor that. I think that is wrong. Not only that, they took my bags to another room. That was not good. Then on top of that the facility is only functioning at 40 percent. They don’t have enough workers at each station which then makes be resort close down many places. Only giving 2 options to eat and rbe wait time is wayyyyy too long. Only 20-26 people at resort as same time as us so there should have been no excuses. I have video, pictures and everything. Nobody from Expedia has offered to partial reimburse me or anything. I get hung up on every time. I will be making the decision if I want to book with you all anymore bc I don’t feel you have the customers best interest but you do have the consumers. Very very disappointed and aggrevated.
William, 4-night trip

10/10 Exceptional

Joaquín, 6-night trip

10/10 Exceptional

My wife and I needed a place to go where we could relax and be together. This adults only resort was just that. We slept well, enjoyed excellent food and service, and enjoyed the beach each day. This was only our second time at a resort like this but I can safely say that it is one of the best out there. People who are looking for a lot of activities may be disappointed in this resort as I found it was very quiet there. There was a volleyball net in the ocean And no one played once during the week. There are activities offered but they rarely run because most people are here just to relax. We did a couple of the activities and they were excellent, and one of them it was just us and the staff member. Hope to go back again soon!
John, 7-night trip

10/10 Exceptional

Atención de primera clase

Exelente alojamiento, ambiente, comida y un servicio magnífico Todo el equipo del hotel es de primer nivel
Guillermo A, 2-night trip

10/10 Exceptional

Anthony John, 5-night trip

10/10 Exceptional

jarrod, 5-night trip

6/10 Good

Nice furnitures and staff! Great room and drinks. However limited food options. After 2 days started to be all repetitive. For lunch was available only snacks. For dinner the same limited menu every night. A lot of boats and music in both sides of the hotel take a little bit the peace.
Eduardo Lima de, 5-night trip

10/10 Exceptional

Daniel, 5-night trip