4/10 Fair
Jan 29, 2025
Hibird Adventure
So let me start by saying they have a self-check in system that I was not a fan of. I come to San Juan often and this was one of my longer stays. I had a room with a Jacuzzi and Mini back yard which for me was great, but the room had no draws or closet to put your clothes I had to ask staff for towels every day and new linen after three days. The staff is friendly they are just understaffed and over worked. They day I checked in there was one person working and it appeared he was cleaning rooms answering phones and handling questions all at the same time to his credit he did keep his cool even though he was clearly overwhelmed. I have never gone on vacation and not be able to check in no matter what the time. The Hibird check in is at 4 and its a madhouse at that time. I had to wait because the self-check in system said my room was not ready. Customer service is everything to me and some things need a human touch. I did not get this at the Hibird. I will never stay there again. They get a barely passing grade 3 out of 5 for me the bed was comfortable tv selection was poor. Having my own personal Jacuzzi is what saved them from my review being totally negative
Robert V
Robert V, 6-night trip
Verified Hotels.com guest review