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Aparthotel

Portal House Apartments

3.0 star property
City-center aparthotel, steps from Royal Road

Choose dates to view prices

Near the Royal Road, Portal House Apartments offers a serene retreat. Enjoy a sports massage, unwind in the garden or take advantage of laundry facilities and free breakfast buffet. With helpful staff and conference space, this aparthotel is perfect for both relaxation and business.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Parking available
  • Free WiFi
  • Air conditioning
  • Spa

Main amenities (12)

  • 20 smoke-free apartments
  • Housekeeping (on request)
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Conference space
  • Meeting room
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Microwave
  • Television
  • Garden
  • Coffee/tea maker
  • Blackout drapes/curtains
$122 nightly
The total price is $131
Jan 11 - Jan 12, 2026
Total with taxes and fees

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Apartment

Superior Apartment | Premium bedding, minibar, in-room safe, desk

Superior Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cribs/infant beds
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Premium bedding, minibar, in-room safe, desk

Deluxe Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cribs/infant beds
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room

Standard Room | Premium bedding, minibar, in-room safe, desk

Standard Room

Highlights

Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout drapes/curtains
  • 226 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Junior Apartment

Premium bedding, minibar, in-room safe, desk

Junior Apartment

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Senior Apartment

Senior Apartment | Living area | 32-inch LCD TV with satellite channels, TV

Senior Apartment

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

Similar properties

Superior Apartment | Premium bedding, in-room safe, desk, soundproofing
Vinfort Aparthotel
  • Airport transfer
  • Kitchenette
  • Free WiFi
  • Air conditioning
9.6 out of 10, Exceptional, 108 reviews
$137 nightly
The price is $148
Jan 4 - Jan 5, 2026
Total with taxes and fees
Vinfort Aparthotel
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About the neighborhood

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Cloth Hall - 5 min walk - 0.4 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • John Paul II - Balice Airport (KRK) - 28 min drive
  • Turowicza Station - 8 min drive
  • Kraków Łobzów Station - 13 min drive
  • Kraków Główny Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪House of Beer - ‬1 min walk
  • ‪Bull Pub - ‬2 min walk
  • ‪Wódka - ‬1 min walk
  • ‪Moaburger - ‬1 min walk
  • ‪Milkbar Tomasza - ‬1 min walk

About this property

Portal House Apartments

Portal House Apartments puts you in a great location, within a 15-minute walk of Main Market Square and Wawel Castle. Free perks include WiFi and buffet breakfast daily between 7:00 AM and 10:00 AM. Apartments offer up nice touches like premium bedding, rainfall showerheads, and pillow menus. Fellow travelers love the helpful staff.

At a glance

DONE

Property size

    • 20 apartments
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps; 2-device limit)
LOCAL_PARKING

Parking

    • Offsite parking nearby (PLN 100 per day; reservations required)
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Massages
  • Spa services
  • Deep-tissue massages
  • Sports massage

Internet

  • Free WiFi, with speed of 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transportation

  • Offsite parking within 820 ft (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay free (see details)
  • Highchair

Food and drink

  • Refrigerator (mini)
  • Microwave
  • Coffee/tea maker
  • Electric kettle
  • Cleaning supplies

Dining

  • Free buffet breakfast available 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Minibar

Bedrooms

  • Premium bedding
  • Pillow menu
  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Towels provided
  • Hair dryer
  • Soap
  • Shampoo
  • Toilet paper

Entertainment

  • 32-inch LCD TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Conference space (377 square feet)

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Housekeeping (on request)
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • In-room massages
  • Free bottled water

Location highlights

  • Near a train station
  • In the city center
  • In the historical district
  • Near outlet shopping

Things to do

  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 rooms
  • Eco-friendly cleaning products provided

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of PLN 120 per vehicle (one-way, maximum occupancy 3)

Parking

  • Parking is available nearby and costs PLN 100 per day (820 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Does Portal House Apartments offer free cancellation for a full refund?

Yes, Portal House Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Portal House Apartments?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Portal House Apartments?

Yes, an airport shuttle is available. The charge is PLN 120 per vehicle one-way.

What are the check-in and check-out times at Portal House Apartments?

You can check in starting at 2:00 PM. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Portal House Apartments and nearby?

Have fun during the warmer months with activities nearby such as cycling. Enjoy amenities like spa services and a garden.

What's the area around Portal House Apartments like?

Portal House Apartments is in Kraków Old Town, a short 3-minute walk from Main Market Square and 14 minutes' walk from Wawel Castle.

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Reviews

Portal House Apartments Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Amenities

9.4

Eco-friendliness

9.8

Property conditions & facilities

What guests liked

  • Breakfast was excellent with a great selection of salads, bread, and hot food, varying daily. (34 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Breakfast
Location
Room
Bed
Service staff
Walking
Apartment
Old town
Family friendly
Bathroom

Reviews

10/10 Exceptional

Spotlessly clean, perfect location....stay here
Kelly, 3-night trip

10/10 Exceptional

Room spotless, staff friendly, breakfast superb
Hazel, 3-night trip

10/10 Exceptional

Great stay, amazing location!

Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.
Monique, 2-night trip

10/10 Exceptional

Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.
Stephen, 3-night trip

10/10 Exceptional

Centrally located to town square. The staff was very helpful.
dennis, 5-night trip

10/10 Exceptional

3 nigjts

We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.
Jon, 3-night trip

10/10 Exceptional

Highly recommended.

The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.
David, 5-night trip

10/10 Exceptional

Very clean, staff very helpful, great location and great breakfast.
Kurt, 3-night trip

10/10 Exceptional

Perfect located hotel

The rooms are neat and tidy. Beds a bit hard and uncomfortable. Staff at the reception and in the breakfast restaurant were very helpful. Really nice people working at the hotel - willing to help and advise. They made us feel welcome. The location of the hotel is perfect - right in the center of the old town and just a short walk from the main square.
Sophie, 5-night trip

10/10 Exceptional

Excellent location, friendly staff, comfortable room, airconditioning very good! Breakfast was very good, plenty of different foods and varied from day to day which was nice.
Antti-Tuomas, 3-night trip

10/10 Exceptional

Great location

This was our second stay here and it is in a perfect location for enjoying all that Krakow has to offer. It is exceptionally clean both in public areas and in the room. The breakfast is basic but good enough to set you up for a days sightseeing.
Front of building
Staircase
Hallway
Room
Jacqueline, 3-night trip

10/10 Exceptional

Wonderful stay!

We loved our stay at Portal House Apartments! It was the perfect location, so close and walkable to so many sights, shops, restaurants and super easy to catch a tram from there to head to other parts of the city. Our room was very spacious and it was nice to have a little balcony! The staff were all lovely and very helpful throughout our four night stay! Would definitely stay again!
Kate, 4-night trip

10/10 Exceptional

Great accommodation with helpful friendly staff
Simon, 1-night trip

10/10 Exceptional

Clean and well maintained hotel. Surprisingly quiet at night, no noise from outside. Breakfast was really good!
Hanna, 1-night trip

10/10 Exceptional

Staff were all very kind, and helpful. Knew the area well, and was able to give me pointers to maximize my trip! 12/10 will definitely stay again.
randy, 3-night trip

8/10 Very good

Very nice and helpful people at the desk and we enjoyed the breakfasts which were different every day. Apartment was beautiful with plenty of storage and we enjoyed the balcony. My only problem, being a short person, was getting in and out of the tub which had very high sides.
Martha, 6-night trip

10/10 Exceptional

Fab location just around corner from the main square. We stayed in the top floor apartment which was so spacious and comfortable. We were 3 friends staying together so this was ideal. Lovely breakfast and staff were really helpful and friendly. Would definitely recommend.
rachel, 3-night trip

10/10 Exceptional

Excellent location, nice hotel and staff.
André, 1-night trip

10/10 Exceptional

This place is a Gem just around the corner from everything , old school charm , rooms were beautiful it did get a little noisy for a few hours at night on a Friday but not bad Perfect Place to Stay 👏
Melody, 3-night trip

10/10 Exceptional

Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Harriet, 2-night trip

8/10 Very good

Location was great, cleanliness and breakfast as well. Friendly staff. Comfortable bed. The only thing was that the AC was working so poorly. I could never really tell if it was working at all. I could see the receptionist change the AC settings in the hallway, but if any cold air was entering my room, I didn't notice. I would definately come back (and hope to do so next year), but because of the hot room (=bad sleep) I would avoid the summer. Otherwise I would highly recommend this hotel.
Spacious and clean bathroom.
Not huge breakfast, but definitely big enough.
Hard floors. Me like.
Magnus, 1-night trip

10/10 Exceptional

The hotel is around the corner from the main square and is very walkable to all sites, the train station, and tram options. The room was clean and comfortable, and the staff was very accommodating and friendly. The included breakfast was adequate with a small variety of options. My only negative is this, my room faced the front of the hotel and the street and I could not sleep with the window open at night due to the noise. However, when I closed the window, the soundproofing worked great but it was then warm in the room.
Doris, 5-night trip

10/10 Exceptional

Central location, friendly and helpful staff and the breakfast was really yummy
Colleen, 3-night trip

8/10 Very good

Our stay at Portal House Apartments was very pleasant and superbly located. Easy to walk in the Old City and easy to get to trams to explore. One star docked for such hard beds! Otherwise the included breakfast was lovely and the accommodations charming.
Victoria, 2-night trip

10/10 Exceptional

Great location. Have to call the front office to turn on/off and adjust AC....no control in room. Have to be buzzed in anytime you want to enter the hotel.
Thomas, 3-night trip