The hotel kept calling us because we didn't check in on time. We were 30 minutes late and they called us several times!! When they called, they wanted to know if we were going to the hotel or canceling!! We had the option to cancel because we had somewhere to stay that night, but we booked the hotel because it was more comfortable!! The hotel informed us on the phone that if we canceled, they could give us another day's stay. This entire conversation was over the phone and we canceled the stay!! Today, after 3 days, the hotel responded saying that we misunderstood and would not give us another day's stay!! They broke their word and acted in bad faith to rent to another guest because the date was July 4th, a popular date and during high season!! They charged our card at the time we spoke on the phone!! But the absurd attitude of not keeping their word by their attendant is a disgrace.