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The Chiltern Hotel

3.0 star property
Luton hotel with restaurant and bar/lounge

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Photo gallery for The Chiltern Hotel

Standard Room, 2 Twin Beds | 1 bedroom, desk, free WiFi, bed sheets
Lobby
Standard Room, 2 Twin Beds | Bathroom | Shower, free toiletries, towels, toilet paper
Lobby
Exterior

Reviews

6.2 out of 10
Good
In the heart of town, OYO The Chiltern Hotel offers a warm welcome with its on-site restaurant and bar. Unwind on the terrace or get moving at the gym, all while staying connected with in-room WiFi. With luggage storage and meeting rooms available, this hotel has left previous guests feeling satisfied.

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
  • Free parking
  • Non-smoking

Main amenities (7)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Free self parking
$68 nightly
The total price is $81
May 18 - May 19
Total includes taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Room, 1 Double Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds | 1 bedroom, desk, free WiFi, bed sheets

Standard Triple Room, Multiple Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 100 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, desk, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 100 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 100 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | 1 bedroom, desk, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 100 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Thistle Express London Luton

  • Parking available
  • Free WiFi
  • 24/7 front desk
  • Non-smoking
7.8 out of 10, Good, 1,103 reviews
The price is $86
$71 nightly
$86 total
Total includes taxes and fees
May 25 - May 26
Thistle Express London Luton
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About the neighborhood

Map
Waller Avenue, Luton, England, LU4 9RU

What's nearby

  • Luton Town Football Club - 3 min drive - 2.5 km
  • Luton Mall - 5 min drive - 3.5 km
  • University of Bedfordshire - 5 min drive - 3.8 km
  • Stockwood Discovery Centre - 7 min drive - 5.2 km
  • ZSL Whipsnade Zoo - 11 min drive - 11.2 km

Getting around

  • Luton Airport (LTN) - 13 min drive
  • Heathrow Airport (LHR) - 40 min drive
  • Stansted Airport (STN) - 64 min drive
  • Luton Station - 11 min drive
  • Harlington Station - 12 min drive
  • Leagrave Station - 20 min walk

Restaurants

  • ‪The BIscot Mill - ‬3 min drive
  • ‪Bamboo Gardens - ‬20 min walk
  • ‪KFC - ‬8 min walk
  • ‪Pizza Hut - ‬2 min drive
  • ‪Costa Express - ‬19 min walk

About this property

The Chiltern Hotel

At The Chiltern Hotel, you'll be within a 15-minute drive of ZSL Whipsnade Zoo. Guests looking for a bite to eat can check out Chiltern Restaurant, which serves breakfast and dinner.

Languages

English, Polish

At a glance

DONE

Hotel size

    • 97 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property's breakfast is served in guestrooms.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Street parking available
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service

Traveling with children

  • Children stay free (see details)

What to do

  • Golfing nearby

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower

Accessibility

  • Wheelchair accessible
  • No elevator (single level property)

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning and heating

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

Chiltern Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, Barclaycard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Chiltern Hotel
Chiltern Hotel Luton
Chiltern Luton
Hotel Chiltern
OYO The Chiltern Hotel
The Chiltern Hotel Hotel
The Chiltern Hotel Luton
Chiltern Hotel Luton Airport
The Chiltern Hotel Hotel Luton

Frequently asked questions

Does The Chiltern Hotel offer free cancellation for a full refund?

Yes, The Chiltern Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Chiltern Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at The Chiltern Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Chiltern Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at The Chiltern Hotel?

No, this hotel doesn't have a casino, but Genting Casino Luton (4-min drive) and Grosvenor Casinos (4-min drive) are both nearby.

Are there restaurants at or near The Chiltern Hotel?

Yes, there's an onsite restaurant, Chiltern Restaurant.

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The Chiltern Hotel Reviews

Reviews

6.2

Good

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Good stay

It was an amazing stay and the staff were friendly.
1-night trip

2/10 Poor

Disgusting place

This hotel should not be allowed to be open to the public, it's full of homeless people, refugees and when we came back to get our car as we didn't feel safe leaving our car their so we didn't even stay, the reception area was taken over by about 20 people praying on their mats and looked insulted we had walked in. Disgusting hotel and not a safe feeling at all.
1-night trip

4/10 Fair

Really noisy neighbours (other guests). Not sure if this is a migrant hotel, but the guests were not very considerate, didn’t speak or understand English and were quite rude tbh. Stayed here for 2x 4 nights visits and will definitely NOT be staying again when in the area!!
Mark, 4-night trip

6/10 Good

Avoid!!!

This hotel should genuinely not be open to the public as it is clearly currently being used for housing refugees.
Timothy, 1-night trip

2/10 Poor

Hotel horrible

Awful This is a grotty hotel and is used as a homeless housing placement - People have to live somewhere but this hotel shouldn’t be sold as a 3 star with restaurant and bar and there isn’t either. A bit of an experience and didn’t feel safe tbh
Kea, 1-night trip

2/10 Poor

Don’t stay here

I book hotels that have a gym which this one said it did, on arrival I was told they don’t have a gym, I had to order food from outside. The furniture in the room looked ready for the tip they had a desk but no chair to sit at the desk. I was ready to walk out and book elsewhere but your policy on booking was non refundable. Disgrace!!!!
Ian, 1-night trip

2/10 Poor

Got ripped off from the hotel!

The place is old, but not an issue. But the sheets weren't really clean and found a pubic hairs on my pillow. I slept in my day clothes. The facilities had free parking. I parked and asked reception during check in if that's the right place to park and they advice me yes. After return home from my business trip, I get a parking ticket from the hotel. I provided my receipts and prove I actually stayed there but yet they still insist to charge me with debt collection. Two night stay was 140 pounds. The fine is 170 pounds, and with Eurocar admin charge 45 pounds. After repeated chasing with Eurocar & Hotels.com they still refuse to waive the amount. Want to get ripped off, this is a good place to start.
2-night trip

2/10 Poor

It was so run down and dirty I left

I didn't actually stay the night in the end after checking in and going to the room it was clear the hotel needs alot of work it's old dirty everything is dusty or covered on marks honestly the single worst hotel experience I have ever had I actually couldn't bring myself to stay I then booked into the Travelodge up the road
Michael, 1-night trip

2/10 Poor

Avoid

Unclean, smelt profusely bad and no facilities was usable. Very disappointed in the hotel as online it appeared exquisite. Could not get a drink or a meal. All closed when i returned from the hospital at 9pm No staff around. The double bed was 2 singles pushed together. The bedding was soiled and also the towels. The hotel smelt very foisty
Tina, 1-night trip

4/10 Fair

Very poor. Bedroom did not have plug in sink, hairdryer, chair in bedroom, toilet roll holder. Lighting dreadful in room and no way to turn lights on or off without getting out of bed and walking to the door. No way of adjusting temperature in room.
Mr S A J, 1-night trip

2/10 Poor

Awful

We had two rooms and it was one of the worst experiences I have ever had in a hotel. Had to be moved multiple times because tv didn’t work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldn’t close. Because of the cleanliness I couldn’t even have a tea I’m the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still don’t have the refund.
Towels that have obviously been used to replace toilet roll
Callum, 1-night trip

4/10 Fair

Poor service, dusty rooms with a horrid smell

The stay was overall disappointing. When I arrived, I was told I could not check in due to "computer issues" and that I would have to wait. This took around 20 minutes to resolve, and even then was only rushed because I prompted the receptionist. The corridors smelled of smoke, and felt like a construction site in parts. The room itself smelled of smoke too. It was dusty, with a large amount of dust settling on surfaces just overnight. The room was cold on entry, as the window had been left open. The bed was comfortable, but that was the only plus. The shower tray was missing too.
1-night trip

2/10 Poor

Samuel, 1-night trip

8/10 Very good

Jamie, 1-night trip

10/10 Exceptional

2-night trip

10/10 Exceptional

James, 1-night trip

6/10 Good

Chris, 1-night trip

10/10 Exceptional

Brian, 1-night trip

6/10 Good

Babar, 1-night trip

2/10 Poor

Jason, 1-night trip

6/10 Good

Very fair price and friendly staff. Good transportation links
1-night trip

6/10 Good

Fiona, 1-night trip

4/10 Fair

No heating or bath/sink plug.until requested. These are simple amenties.
1-night trip

6/10 Good

Cheap but not cheerful.

I ought to say at the outset that the staff at this hotel were excellent. That being said, whilst it was very cheap, (I really had no option other than to stay here due to the coronavirus issue), everything else was disappointing. The hotel is very "tired" and tatty. I had what was called a "luxury" room. It wasn't. It was small, very dusty and there were greasy stains on the wall. The carpet was frayed and held together by gaffer tape. There was no plug in the sink and the towels had seen better days. The worst aspect was the noise however both from outside and especially inside the hotel.
Jason, 1-night trip

4/10 Fair

Cutlery was dirty, never given replacement..room was dusty lucky had disinfectant wipes to clean over, air conditioner not working ..people smoking weed under window smell coming into room when open
Jasbir, 2-night trip