4/10 Fair
Jan 30, 2025
Could be better
When I checked in the front desk staff was okay but the next morning when I complained about the roaches in the bathroom the guy at front desk decided to change his attitude completely as if I were to be abusing him of a crime. Took them a whole day to switch me to a different room after I had to remind them to switch me. He and the other young lady treated me indifferent after I explained about the roaches and that I could not stay in a room like that for them to please move me to another. Not sure why they chose to act that way towards me. They were the only ones I had bad experience with. Everyone else from the Cleaning Lady to the guys out front assisting with our bags and where to park were kind and attentive. Staff at restaurant were awesome too! The owner should do something about the edge of pool thought I placed my knee on it and slightly slid and ended up scrapping my knee and chin (instead of just being cement it have pieces of broken tile cemented to it). Added a photo of sink with the roaches I killed (room 810) and the scratch that is now healing from a week ago now.
Berta
Berta, 7-night family trip
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