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Kuukum Tulum Hotel

4.5 star property
Luxury hotel with outdoor pool, near Playa Paraiso

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Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Premium bedding, down comforters, in-room safe, blackout drapes
Exterior
Exclusive Room, 1 Bedroom | Terrace/patio
Reception
Nestled near Tulum Mayan Ruins, Kuukum Tulum Hotel offers a tranquil retreat. Relax by the outdoor pool or connect to WiFi in the comfort of your room. With a 24-hour front desk and self parking available, you'll feel right at home.

Reviews

7.6 out of 10
Good

Popular amenities

  • Non-smoking
  • Air conditioning
  • 24/7 front desk
  • Free parking
  • Free WiFi

Main amenities (5)

  • Daily housekeeping
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Refrigerator
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Premium bedding

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Exclusive Apartment

55-inch LED TV with digital channels, TV, Netflix

Exclusive Apartment

Highlights

Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Premium bedding
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Private pool

Deluxe Room

Highlights

Yard
Private pool
Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, 1 Bedroom

Premium bedding, down comforters, in-room safe, blackout drapes

Exclusive Room, 1 Bedroom

Highlights

Yard
Air conditioning
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Down duvet
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Superior Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bathrooms

Private pool

Luxury Apartment, 2 Bathrooms

Highlights

Private pool
Air conditioning
Refrigerator
LED TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Deluxe Apartment

Highlights

Yard
Private pool
Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Exterior

Niik Tulum

  • Pool
  • Airport transfer
  • Pet friendly
  • Free parking
8.6 out of 10, Excellent, 61 reviews
The price is $77
includes taxes & fees
$61 per night
Mar 13 - Mar 14
Niik Tulum
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About the neighborhood

Map
Aldea Zama, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 19 min walk - 1.6 km
  • Las Palmas Public Beach - 8 min drive - 4.8 km
  • Tulum Mayan Ruins - 10 min drive - 5.3 km
  • Tulum Beach - 10 min drive - 4.9 km
  • Playa Paraiso - 14 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬5 min walk
  • ‪La Parrillada Tulum - ‬3 min drive
  • ‪Pescaderia Estrada - ‬17 min walk
  • ‪The OG´s Tulum - ‬17 min walk

About this property

Kuukum Tulum Hotel

At Kuukum Tulum Hotel, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. This luxurious hotel is also within a short drive of Tulum Beach and Playa Paraiso.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 34 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Other information

    • Smoke-free property

Property amenities

Services

  • 24-hour front desk
  • Romance packages

Facilities

  • Terrace
  • An outdoor pool

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 55-inch LED TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Shower only
  • Designer toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Kitchen island

More

  • Daily housekeeping
  • In-room safe
MONETIZATION_ON

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Frequently asked questions

Is there a pool at Kuukum Tulum Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Kuukum Tulum Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Kuukum Tulum Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Kuukum Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Contactless check-in and check-out are available.

What is there to do at Kuukum Tulum Hotel and nearby?

Kuukum Tulum Hotel has an outdoor pool.

What's the area around Kuukum Tulum Hotel like?

Kuukum Tulum Hotel is a short 19-minute walk from Tulum National Park and 16 minutes' walk from Dos Aguas Park.

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Kuukum Tulum Hotel Reviews

Reviews

7.6

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Nice quiet area to enjoy and relax.
Juan, 2-night trip

8/10 Very good

It’s was a nice hotel , we were upgraded to the full suite. So we had our own private pool and 4 bathrooms! Kitchen was nice and had every thing you needed to make a meal.
juan, 2-night trip

10/10 Exceptional

the vacation was perfect and the staff were very nice. the rooftop pools are incredible.
Mathieu, 1-night trip

10/10 Exceptional

The property is absolutely beautiful and the staff is extremely friendly and helpful. Lots of restaurants within walking distance
Harvey, 4-night trip

8/10 Very good

My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.
Tamarra, 4-night trip

10/10 Exceptional

Beautiful hotel and very kind staff. Definitely worth getting the luxury apartment with rooftop private pool!
Steven, 8-night trip

2/10 Poor

A 5 star hotel!? Maybe in a concentration camp!
This place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.
Shawn, 1-night trip

10/10 Exceptional

Really a nice place to choose. The people here are very respectful and kind. You don’t need to worry anything. Just to enjoy!

2/10 Poor

The staff was nice but we were there during the hurricane lost power and plumbing no one came to check on us! Our room flooded during storm! We asked for help no one came! We did not get our Vip bottle of wine. We had to keep asking what to do where to go and fend for ourselves.
ANGIE, 4-night trip

8/10 Very good

The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!
Laarni, 7-night trip

4/10 Fair

The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel
Agnieszka, 8-night trip

10/10 Exceptional

Hidden Gem !!!!
What An amazing time my boyfriend and i had at Kuukum Tulum Blanca was a breath of fresh air with her inviting presence I truly felt like home away from home the rooms were immaculate, spacious ,clean and stocked the premises is vibrant soothing and calming and all facilities (ie pools, restrooms gym etc) were in proper working condition food on the property is literally to die for what a fully immersive experience this was 5 starts don’t think just book
shakeira, 3-night trip

2/10 Poor

I never received VIP status with them, they never honored it. The hotel is in the middle of the jungle and around buildings that are being constructed. Do your self a favor and book near centro or the beach, avoid this place

10/10 Exceptional

Gorgeous place! Great staff! Of course once of the concierges will push activities into you at hiked your prices but be adamant and book on your own. The place is new in the middle of an area under HEAVY construction and most taxis got lost but we didn’t mind because the price was exceptional. I (31 year old single female) traveled alone with my preteen son and we felt safe the entire time. But because there was lots of construction around, I did verify that all the doors locked properly and one didn’t but this was quickly fixed.
EMILIANA GONZALEZ, 5-night trip

2/10 Poor

The luxury apartment is a very small room with no couch, sink, or anything else you’d expect in an apartment. It’s a room. There is no sofa bed even though the description says there is one. It’s not a resort a even though an Expedia perk is a “resort credit”. This felt like a scam. The area is full of construction and the roads in are not all paved going to this place. There are much better places to stay in Tulum!!

4/10 Fair

We didn’t have power 3 times during our 5day trip. The power was out more than 6hours each time. All other hotels around us had power but our hotel. No power means no water too. No bathroom water to flush the toilet. We also got robbed by Mexican police in front of the hotel. Took all our money we had on us and even tried to take my husband iPhone too.
Jamel, 5-night trip

6/10 Good

Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)! The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc). The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way! Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.
Jamie, 11-night trip

2/10 Poor

we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.

10/10 Exceptional

All round winner
I absolutely loved this place, the apartment I had was beautiful, and all of the staff were really helpful and friendly. Fantastic English speaking on reception which I’m embarrassed to say I needed. Roof top pool was fab and I used it a lot. The area is nice, 5 min walk to a few lovely restaurants and a small supermarket, 15 min walk to the start of the strip going up into Tulum town. I’m a lone female but felt safe walking around even after dark although I would advise having a torch to hand to walk back as the road is still being developed so no street lights yet. The beach is about 4 miles so I hired a bike from the hotel to get there but they can organise a taxi for about 200$mx. I stayed for 2 weeks, and could of easily extended my stay, I may even go back on my return route to Cancun. WiFi was strong and it also has a small gym which I use most days with basic but decent equipment. The kitchen in my apartment had basic utensils, pans and crockery but it was more than adequate to cook a meal and prepare breakfast. I only ate at the restaurant once, and the food was fab. There is a lot of construction happening around the hotel but it’s happening everywhere in that area at the moment and to be honest when I was inside I didn’t hear it at all. The staff are what make this place the best though.
Jade, 14-night trip

2/10 Poor

Would not book again
It was a really nice hotel BUT! We lost electricity twice for more than 6 hours at a time and the staff really did not care, we lost water for a whole day and the staff did not care. We arrived back at the hotel one day and there were police everywhere when we asked what had happened the staff told us it was just a health and safety check, we also learned that the police had closed the hotel to the public but the hotel management kept it open. It was not a health and safety check which we learned from other guests but there had been a fire in one of the rooms, the next day the staff was running around putting up fire exit signs and installing fire extinguishers, so we learned the hotel had no Fire plans. So we were lied to by the staff which made us feel very unsafe. Twice we asked the staff to change our bedsheets because there were brown marks all over them, this was never done during our stay, also the towels in the room had holes in them. There is a lot of building work going on in the area but that did not worry us, the walk into town is about 25 minutes and there is no street lighting.
Richard, 4-night trip

2/10 Poor

DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.
Danilo, 1-night trip

2/10 Poor

1-night trip

8/10 Very good

Todo bien
ARTURO, 2-night trip

2/10 Poor

Tanya, 2-night trip

8/10 Very good

David, 1-night trip