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Novotel Hamburg City Alster

4.0 star property
Hotel with spa, near Hamburg Cruise Center

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Photo gallery for Novotel Hamburg City Alster

Front of property - evening/night - Novotel Hamburg City Alster (Hamburg)
Meeting facility - Novotel Hamburg City Alster (Hamburg)
Meeting facility - Novotel Hamburg City Alster (Hamburg)
In-room safe, laptop workspace, blackout drapes, soundproofing - Novotel Hamburg City Alster (Hamburg)
Meeting facility - Novotel Hamburg City Alster (Hamburg)
In Hamburg-Nord, Novotel Hamburg City Alster offers a serene retreat with lush gardens and relaxing spa treatments at Wellnessbereich. Stay connected with in-room WiFi, energize at the gym, or catch up on work in the 24-hour business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Spa
  • Parking available
  • 24/7 front desk
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • 7 meeting rooms
  • Meeting rooms
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
$104 nightly
The total price is $111
Jan 4 - Jan 5, 2026
Total with taxes and fees

Why we love this property

Spa sanctuary
The full-service spa invites daily indulgence at this hotel. A sauna, steam room, and fitness area complement the tranquil garden space.
Culinary excellence
The restaurant serves organic and locally-sourced food with a buffet breakfast featuring vegetarian options. A stylish bar completes the dining experience.
Work and play paradise
Located in the city center's business district, this hotel offers seven meeting rooms and laptop workstations. After work, enjoy the spa, sauna, and gym.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Twin Room, 2 Twin Beds

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(56 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

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Courtyard by Marriott Hamburg City
  • Pet friendly
  • Parking available
  • Free WiFi
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8.8 out of 10, Excellent, 928 reviews
$92 nightly
The price is $99
Jan 4 - Jan 5, 2026
Total with taxes and fees
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About the neighborhood

Map
Luebecker Str. 3, Hamburg, HH, 22087

What's nearby

  • Alster-Schwimmhalle - 3 min walk - 0.3 km
  • Marienkrankenhaus - 6 min walk - 0.5 km
  • Alster Lakes - 10 min walk - 0.9 km
  • Hamburger Kunsthalle - 20 min walk - 1.7 km
  • Moenckebergstrasse - 20 min walk - 1.7 km

Getting around

  • Hamburg Airport (HAM) - 29 min drive
  • Hamburg Central Station - 18 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

Restaurants

  • ‪Pars - ‬6 min walk
  • ‪Thai&Indischen Restaurant Curry lounge - ‬7 min walk
  • ‪Schweinske Hohenfelde - ‬6 min walk
  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪Domino's Pizza - ‬9 min walk

About this property

Novotel Hamburg City Alster

When you stay at Novotel Hamburg City Alster, you'll be within a 10-minute drive of Miniatur Wunderland and Elbe Philharmonic Hall. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. A bar/lounge, a fitness center, and a sauna are other highlights. Fellow travelers say good things about the helpful staff. The property is just a short walk to public transportation: Lubecker Street U-Bahn is 4 minutes and Lohmuhlenstrasse U-Bahn is 5 minutes.

At a glance

DONE

Hotel size

    • 210 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Children aged 15 and younger eat free breakfast
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Covered onsite self parking (EUR 27 per night; includes in/out privileges)
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's games
  • Toys

What to do

  • Sailing nearby

Working away

  • 7 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 27 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Parking

  • Covered self parking costs EUR 27 per night with in/out privileges
  • Parking height restrictions apply

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Does Novotel Hamburg City Alster offer free cancellation for a full refund?

Yes, Novotel Hamburg City Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Novotel Hamburg City Alster?

Yes, cats and dogs are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Novotel Hamburg City Alster?

Yes. Self parking costs EUR 27 per night. Electric vehicle charging is available.

What are the check-in and check-out times at Novotel Hamburg City Alster?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

Is there an onsite casino at Novotel Hamburg City Alster?

No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) and Casino Reeperbahn (7-min drive) are both nearby.

What is there to do at Novotel Hamburg City Alster and nearby?

Have fun with nearby activities like sailing and swimming. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Novotel Hamburg City Alster also has a garden.

Are there restaurants at or near Novotel Hamburg City Alster?

Yes, there's an onsite restaurant.

What's the area around Novotel Hamburg City Alster like?

Novotel Hamburg City Alster is in Hamburg-Nord, a short 4-minute walk from Lubecker Street U-Bahn and 19 minutes' walk from Moenckebergstrasse.

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Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Location
Breakfast

Reviews

8/10 Very good

We enjoyed our stay in the hotel.
ABHIJIT, 1-night trip

8/10 Very good

Comfortable hotel.
Evan, 1-night trip

10/10 Exceptional

Great location!
Tamarra, 1-night trip

10/10 Exceptional

Nice hotel with good metro access for the centre of Hamburg
Ken, 4-night trip

8/10 Very good

I really enjoyed staying the Hotel.
Shue, 1-night trip

10/10 Exceptional

Very friendly staff. Two nice days.
Philippe, 2-night trip

10/10 Exceptional

First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.
Alistair, 4-night trip

10/10 Exceptional

Staff are friendly, room is comfortable, food nice.
Natalija, 4-night trip

10/10 Exceptional

Super
Margit, 3-night trip

8/10 Very good

Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with "what options are available, what do you serve, and 2-3 other forums of the same question yielded little results.
Eric, 7-night trip

10/10 Exceptional

It was great
David, 1-night trip

8/10 Very good

Ok
Carsten, 3-night trip

10/10 Exceptional

Top stay in Hamburg

Very nice hotel with a small childen’s play area, nice staff, cosy bar, and a nice restaurant with children’s menu. Plus u-bahn right outside the lobby. Can really recommend a stay there.
Anne Wärme, 4-night trip

6/10 Good

A bad experience to remember

Breakfast very mediocre. Not much selection on pastries, bread, fresh fruits. Only croissant!!! Where are the danishes, muffins, pancake, peanut butter, fresh juices, yogurts, limited choice on bread and Cereals. After breakfast no possibility to have a free coffee at any time of the day unless it is a paid one. For the price the room is paid, is it hard to believe this service and will think better at my next booking. Breakfast was paid and not free.
Ryaz, 3-night trip

10/10 Exceptional

Perfect

Nice, clean and helpful personal 🙏
Alireza, 1-night trip

8/10 Very good

The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.
Shafaq, 3-night trip

10/10 Exceptional

Nice hotel for business stays

Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!
Ron, 1-night trip

10/10 Exceptional

.
Markus, 3-night trip

10/10 Exceptional

Modern and clean with excellent transport links directly in front of hotel.
Stuart, 3-night trip

8/10 Very good

It is close to the tube station for visiting different sights & covenient for walks.
Sharmila, 4-night trip

10/10 Exceptional

-
Bulut, 2-night trip

10/10 Exceptional

The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Qunfan, 3-night trip

8/10 Very good

.
Torsten Andersen, 2-night trip

10/10 Exceptional

Exceeded my expectations.

I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
David, 2-night trip

10/10 Exceptional

I would recommend
Moshe, 2-night trip