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Novotel London ExCeL

4.0 star property
Eco-certified hotel with restaurant, connected to the convention center, near ExCeL Exhibition Centre

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Photo gallery for Novotel London ExCeL

Miscellaneous
Exterior
Exterior
Bar (on property)
Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace
Experience the best of London at Novotel London ExCeL, a stylish eco-certified hotel near the Royal Victoria Bridge. Unwind in the sauna or steam room, and stay energized with a workout in the gym or a delicious meal at Upper Deck restaurant. Guests rave about the helpful staff and convenient location.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • 24/7 front desk
  • Pet friendly
  • Gym
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
$104 nightly
The total price is $124
Aug 31 - Sep 1
Total includes taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Hair dryer
  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Hair dryer
  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - single
Blackout drapes/curtains
Private bathroom
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Daily buffet breakfast (GBP 19.5 per person)

DoubleTree by Hilton Hotel London ExCel

  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 1,007 reviews
$95 nightly
The price is $114
Aug 31 - Sep 1
Total includes taxes and fees
DoubleTree by Hilton Hotel London ExCel
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About the neighborhood

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

What's nearby

  • ExCeL Exhibition Centre - 1 min walk - 0.2 km
  • IFS Cloud Royal Docks Station - 6 min walk - 0.5 km
  • IFS Cloud Greenwich Peninsula Station - 3 min drive - 1.7 km
  • O2 Arena - 4 min drive - 2.0 km
  • Westfield Stratford City - 9 min drive - 4.5 km

Getting around

  • London City Airport (LCY) - 6 min drive
  • London (SEN-Southend) - 45 min drive
  • Stansted Airport (STN) - 50 min drive
  • Luton Airport (LTN) - 58 min drive
  • Gatwick Airport (LGW) - 69 min drive
  • Heathrow Airport (LHR) - 83 min drive
  • West Ham Station - 4 min drive
  • Limehouse Station - 6 min drive
  • Stratford Station - 8 min drive
  • Royal Victoria DLR Station - 6 min walk
  • Custom House Station - 6 min walk
  • West Silvertown Station - 11 min walk

Restaurants

  • Subway
  • ‪Costa Coffee - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • Nakhon Thai Restaurant
  • ‪Warehouse K - ‬3 min walk

About this property

Novotel London ExCeL

At Novotel London ExCeL, you'll be just a 5-minute drive from ExCeL Exhibition Centre and Thames River. Guests can visit the fitness center for a workout or grab a bite to eat at Upper Deck, which serves breakfast, lunch, and dinner. Other highlights at this eco-certified hotel include a bar/lounge, a sauna, and a steam room. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Royal Victoria DLR Station is 6 minutes and Custom House Station is 6 minutes.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

At a glance

DONE

Hotel size

    • 257 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 25 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Sailing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (4532 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Area rugs in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Upper Deck - This brasserie serves breakfast, lunch, and dinner.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 18.10 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Parking

  • Self parking costs GBP 25 per night with in/out privileges

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Does Novotel London ExCeL offer free cancellation for a full refund?

Yes, Novotel London ExCeL does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Novotel London ExCeL?

Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Novotel London ExCeL?

Yes. Self parking costs GBP 25 per night.

What are the check-in and check-out times at Novotel London ExCeL?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. Check-out time is noon. Contactless check-out is available.

What is there to do at Novotel London ExCeL and nearby?

Have fun during the warmer months with activities nearby such as sailing. Enjoy amenities like a sauna and a steam room.

Are there restaurants at or near Novotel London ExCeL?

Yes, there's an onsite restaurant, Upper Deck.

What's the area around Novotel London ExCeL like?

Novotel London ExCeL is in Docklands, a short 6-minute drive from London City Airport (LCY) and 3 minutes' walk from ExCeL Exhibition Centre. Travelers give top marks for the hotel's prime location.

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Novotel London ExCeL Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Location
Bed
Food
Bar
Shower
View
Children

What guests liked

  • Breakfast was a highlight with excellent choice and quality, often described as lovely and delicious. (16 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great location and friendly staff, spacious rooms
Thidar, 3-night trip

8/10 Good

Stays at this hotel are always pleasant, it is a great location for Excel. Staff are always very professional and friendly. I would like to see improvement in the quality and taste of breakfast and dinner. I feel this greatly let’s the experience down.
SARAH, 1-night trip

10/10 Excellent

Excellent
FARES, 2-night trip

10/10 Excellent

Staffs very friendly and helpful
Thidar, 1-night trip

8/10 Good

Good location for Excel and surrounding dockland venues. Our room was quiet. We could open the window but there was noise from the nearby airport. Looking out on to a stony vista. Strange layout in our twin room as the loo was located around the corner from the bathroom which had a separate shower and bath. Staying here suited our needs, so if all you need is a bed for the night I would recommend
Twin room
Jenny, 1-night trip

8/10 Good

Hotel was lovely and all the staff very friendly, very easy to find from station
1-night trip

10/10 Excellent

Staff was so friendly, and very helpful, just a lovely place to stay. The extra little accessories in room and bathroom I thought it was a lovely touch, just couldn’t rate this place higher enough thank you and well done to all.
Ann, 1-night trip

8/10 Good

Very comfortable great location
Simon, 1-night trip

10/10 Excellent

Great stay for concert at o2, the hotel was clean and convenient, breakfast was good too (extra charge for a breaky) few minutes walk to ride the cable car to the o2, very scenic and free if you have a concert ticket 😃😃😃
Fatima, 1-night trip

8/10 Good

Very pleasant and comfortable stay

Very pleasant stay - I have stayed here before so I knew that the Hotel was very clean and the rooms were a very good size and very clean. The only issue we had was that the room key didn't work when we first checked in but I understand this was a technical issue within the hotel which was rectified later that evening.
Carolyn, 1-night trip

10/10 Excellent

Noice

Very nice rooms, very high tech equipment in there too.
George, 1-night trip

6/10 Okay

Dated to 90s Dining room in morning cannot deal with breakfast rush/crush as everything in same crowded space Bar service so slow, watched a cocktail being mixed over 10 minutes, request by other customer for salt and vinegar for food met with strange look and 5 minute wait to find vinegar in dish and no way of serving it
BPSI, 3-night trip

6/10 Okay

Okay
FARES, 4-night trip

10/10 Excellent

Nice
Nelson, 6-night trip

8/10 Good

Lovely hotel and room.
Annette, 1-night trip

8/10 Good

Convenient location near Excel. Helpful, friendly staff and nice rooms.
Patrick, 3-night trip

6/10 Okay

Really needs a revamp. Very tired in places and has the most useless sink in the bathroom. Barely able to wash hands in there.
Ryan Colin, 4-night trip

6/10 Okay

Should’ve been better. Like the washrooms, water keep coming out. Sometimes, key doesn’t work. Chromecast doesn’t work in TV
Sham, 6-night trip

10/10 Excellent

Very clean and well maintained hotel . Staff were great and very helpful and friendly . Arrived early but was able to have our room and a free upgrade , that was unexpected and a loverly gesture . Ideal for transport in and out of London . Excel centre on its doorstep . Had a great weekend in all . Would gladly stay there again .
Claire, 1-night trip

6/10 Okay

So we arrvived early to check-in and joined the que but staff failed to keep to this and allowed 2 people to jump in before me. Room was warm and a lack of plug sockets also the TV had a crack in the center on the screen i reported this and not repaired and offered a desk fan to try and help with room temp but lack of sockets ment could not use. Breakfast was ok food below average with only choice of sauce being tomato. For the price you can get a better quantity of room for location
Mark, 1-night trip

10/10 Excellent

This hotel was roomy for a London hotel. Very convenient for us to be a short walk to restaurants and the cable car to the O2 arena. Conveniently located near Excel and the Elizabeth Line railway, which took us to Heathrow Airport any many tourist attractions without having to change trains. Would definitely recommend this hotel. Staff was very friendly and helpful. Maid service daily
Nancy, 4-night trip

10/10 Excellent

Fabulous hotel, superb location, great bar

Our first choice when visiting London. A great hotel with a fabulous terrace for a coffee or a cocktail, soaking up the sun. Easy access to the city and great to pop over to the O2 on the cable car for dinner. Lovely meal in the restaurant one night with attentive service from Klea.
Jane, 1-night trip

10/10 Excellent

Good location, nice clean hotel
Jermaine, 1-night trip

10/10 Excellent

Even though the hotel was understaffed with a delay in getting our rooms, and difficulty accessing the parking, the hotel staff were really helpful in trying to compensate for the shortcomings.
Reshma, 1-night trip

8/10 Good

Good food and location.

Lovely hotel with very helpful staff. Great location for Excel. The room was big enough for two with all the facilities fitted in a relatively small space. The bed was firm, which was okay for me, but my wife was not a fan. The restaurant staff were very attentive and helpful and the food was good. There was plenty of choice for breakfast and good quality food.
Paul, 1-night trip