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Crowne Plaza London - Docklands by IHG

4.0 star property
Waterfront hotel with spa, near ExCeL Exhibition Centre

Choose dates to view prices

Overlooking the Thames, Crowne Plaza London - Docklands offers a tranquil retreat near O2 Arena. Enjoy dry cleaning/laundry services, unwind at Rinu spa or recharge with a swim in the indoor pool. With free WiFi and helpful staff that have left lasting impressions on previous guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Spa
  • Pool
  • Bar
  • Electric vehicle charging point

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Steam room
  • Self parking
  • 24-hour room service
  • Babysitting
  • Business center
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
$97 nightly
The total price is $117
Jan 4 - Jan 5, 2026
Total with taxes and fees

Why we love this property

Spa sanctuary
The spa offers daily pampering with in-room massages and a steam room. Waterfront views and a fitness room complete the wellness experience.
Dining delights
This hotel offers a full breakfast to start the day. Culinary explorers can savor meals at the restaurant or enjoy drinks at the bar.
Luxury sleeper's paradise
Melt into hypo-allergenic bedding after indulging in soothing in-room massages. The hotel's 24-hour room service caters to midnight cravings.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

8.4 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

8.6 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

8.8 out of 10
Excellent
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Shower/tub combination
Hair dryer
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
Bathrobes
Shower/tub combination
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Sofa bed
Shower/tub combination
Hair dryer
Private bathroom
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior
Aloft London Excel
  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
8.8 out of 10, Excellent, 1,006 reviews
$88 nightly
The price is $106
Dec 22 - Dec 23
Total with taxes and fees
Aloft London Excel
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About the neighborhood

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.3 km
  • ExCeL Exhibition Centre - 4 min walk - 0.4 km
  • The Crystal - 4 min walk - 0.4 km
  • Royal Victoria Bridge - 6 min walk - 0.5 km
  • O2 Arena - 3 min drive - 1.7 km

Getting around

  • London City Airport (LCY) - 12 min drive
  • London (SEN-Southend) - 45 min drive
  • Stansted Airport (STN) - 49 min drive
  • Luton Airport (LTN) - 58 min drive
  • Gatwick Airport (LGW) - 76 min drive
  • Heathrow Airport (LHR) - 95 min drive
  • West Ham Station - 5 min drive
  • Limehouse Station - 7 min drive
  • Westcombe Park Station - 9 min drive
  • Royal Victoria DLR Station - 3 min walk
  • Custom House Station - 9 min walk
  • West Silvertown Station - 14 min walk

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co. - ‬5 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Warehouse K - ‬3 min walk

About this property

Crowne Plaza London - Docklands by IHG

Crowne Plaza London - Docklands by IHG puts you just a 5-minute drive from ExCeL Exhibition Centre and Thames River. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An indoor pool, a bar/lounge, and a fitness center are other highlights. Fellow travelers love the helpful staff and breakfast. Public transportation is just a short walk: Royal Victoria DLR Station is 3 minutes and Custom House Station is 9 minutes.

At a glance

DONE

Hotel size

    • 210 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 25 per day; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Sailing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 19.99 per person

Renovations and closures

The following facilities or services will be unavailable from November 27 2025 to December 12 2025 (dates subject to change):
  • Spa
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for GBP 30.0 per night

Parking

  • Self parking costs GBP 25 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

Does Crowne Plaza London - Docklands by IHG offer free cancellation for a full refund?

Yes, Crowne Plaza London - Docklands by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Crowne Plaza London - Docklands by IHG?

Yes, there's an indoor pool. The pool will be unavailable from November 27 2025 to December 12 2025 (dates subject to change).

Are pets allowed at Crowne Plaza London - Docklands by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Crowne Plaza London - Docklands by IHG?

Yes. Self parking costs GBP 25 per day. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Crowne Plaza London - Docklands by IHG and nearby?

Have fun with nearby activities like sailing and windsurfing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Crowne Plaza London - Docklands by IHG also has a steam room and spa services.

Are there restaurants at or near Crowne Plaza London - Docklands by IHG?

Yes, there's an onsite restaurant.

What's the area around Crowne Plaza London - Docklands by IHG like?

Crowne Plaza London - Docklands by IHG is located on the waterfront in Docklands, a short 3-minute walk from Royal Victoria DLR Station and 5 minutes' walk from ExCeL Exhibition Centre. Travelers give top marks for the hotel's prime location.

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Reviews

Crowne Plaza London - Docklands by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Location

9.0

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities

What guests liked

  • Breakfast was consistently great with a good variety of options. (44 reviews)
  • The property's restaurant served surprisingly good food and offered a varied and nice breakfast with a great selection of fresh options. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Location
Food
Lobby
Bar
Spa
Bed
Events

Reviews

10/10 Exceptional

Hotel, rooms, facilities etc spotless. Fantastic hotel. The staff couldn't have been more friendly and helpful throughout our stay.
Neil, 1-night trip

10/10 Exceptional

Lovely friendly staff
john, 1-night trip

10/10 Exceptional

Brilliant room and great location for work
mark, 2-night trip

10/10 Exceptional

Great stay! Ideal location for the London Excel. Leisure facilities being upgraded, but good despite the ‘works’. Would stay again for sure.
Paul Andrew, 3-night trip

8/10 Very good

Staff really attentive and courteous
Neil, 2-night trip

10/10 Exceptional

Room was clean, towels topped up and spacious for 2 adults and 2 children
Sarah, 2-night trip

10/10 Exceptional

Lovely place
Matthew, 2-night trip

10/10 Exceptional

amazing staff and facilities, lovely rooms and overall lovely hotel
Remy, 2-night trip

10/10 Exceptional

Lovely room, great facillities but overall the staff were the highlight. They were dantastic with the children friendly and had made a great effort with Halloween activites.
Abi, 1-night trip

10/10 Exceptional

Staff were very friendly
Carmel, 1-night trip

10/10 Exceptional

Very nice hotel
Caterina, 3-night trip

10/10 Exceptional

Very helpful staff.. perfect location for the O2..
Anita, 2-night trip

10/10 Exceptional

Good business hotell

Greate place, big and nice rooms. !
Tom, 1-night trip

10/10 Exceptional

This hotel ticked all of the boxes. Very clean, beds comfy and good breakfast. Staff were helpful and friendly. I would stay here again.
Eleanor, 6-night trip

10/10 Exceptional

Great stay

Smart hotel and great location for Excel and close to Elizabeth Line for swift travel into centre. Great facilities and comfortable.
Paul, 2-night trip

10/10 Exceptional

Nice hotel with short distanse to Excel
Tore Emil, 11-night trip

6/10 Good

One unfriendly staff in hijab
Rodney, 3-night trip

10/10 Exceptional

London getaway

Staff were lovely helpful
Margaret, 1-night trip

10/10 Exceptional

Great staff

Lovely staff, very comfortable beds very clean rooms. Breakfast was excellent very good choice of food and drinks.
Gillian, 1-night trip

10/10 Exceptional

Staff was good, breakfasts were amazing
Irodakhon, 7-night trip

4/10 Fair

Pool not open. Had only booked this one due to it having a pool. Kids disappointed. People slamming doors all hours. Running up and down shouting. Worst night sleep. Pity as this hotel is lovely generally
Natalie, 1-night trip

10/10 Exceptional

Lovely stay

We had a fabulous stay, hotel was spotless, breakfast was amazing but more importantly was the attitude of the staff, they were friendly, helpful and extremely attentive to your every need. Location was great and very close to a couple of underground stops. We would highly recommend this hotel and look forward to going back in the future.
David, 4-night trip

6/10 Good

Some staff were great, others disinterested in the customer and only on the task in hand. Breakfast was a disorganised joke, woefully understaffed.
Graham, 1-night trip

10/10 Exceptional

Great choice

Friendly staff, great location
Colin, 3-night trip

10/10 Exceptional

A really nice hotel. Super convenient for events at Excel. Staff are wonderful, especially Elizabet who helped me combine two bookings together so my extension to my original booking resulted in me staying in the same room. Breakfast staff are fantastic too!
Farmer, 1-night trip