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Occidental at Xcaret Destination - All Inclusive

4.0 star property
Relax into an all-inclusive getaway where poolside tranquility meets family-friendly adventures by the ocean.

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Interior entrance
Exterior
Poolside bar
Exterior
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Free breakfast
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • On a private beach
  • 11 restaurants and 11 bars/lounges
  • 7 outdoor pools
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Beach towels
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Cable/satellite TV service
The current price is $354
includes taxes & fees
$290 per night
Feb 28 - Mar 1

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Private pool
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Premium bedding
Down duvet
Ceiling fan
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cribs/infant beds
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Premium bedding
Down duvet
Ceiling fan
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Down duvet
Premium bedding
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Water park

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
8.8 out of 10, Excellent, (1289)
The price is $1,065
includes taxes & fees
$853 per night
Feb 9 - Feb 10
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
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About the neighborhood

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

What's nearby

  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive
  • Playa del Carmen Maritime Terminal - 12 min drive
  • Playacar Golf Club - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive
  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers a private beach where you can get a beach massage or play volleyball, plus you'll be just a 5-minute drive from Xplor Theme Park. 7 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and body scrubs. El Pescador, one of 11 restaurants, serves seafood and is open for dinner. Other highlights at this all-inclusive property include 11 bars/lounges, a free kid's club, and a fitness center. Fellow travelers love the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 765 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 21
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 11 restaurants
  • 11 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Children's games
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Beach volleyball
  • Archery
  • Mini golf
  • Snorkeling
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Golfing nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Garden
  • Communal living room
  • Fitness center
  • 7 outdoor pools
  • Shopping mall on site
  • Arcade/game room
  • Spa services
  • 2 outdoor tennis courts
  • Sauna
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.73 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a security system and outdoor lighting on site.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive offer free cancellation for a full refund?

Yes, Occidental at Xcaret Destination - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Occidental at Xcaret Destination - All Inclusive?

Yes, there are 7 outdoor pools.

Are pets allowed at Occidental at Xcaret Destination - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Occidental at Xcaret Destination - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.

Is there an onsite casino at Occidental at Xcaret Destination - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.

What is there to do at Occidental at Xcaret Destination - All Inclusive and nearby?

Have fun with onsite activities like archery, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball. Enjoy a swim in one of the 7 outdoor swimming pools or use the all-inclusive property's other amenities, which include 11 bars and a private beach. Occidental at Xcaret Destination - All Inclusive also has a sauna and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Occidental at Xcaret Destination - All Inclusive?

Yes, there are 11 onsite restaurants, featuring seafood.

Does Occidental at Xcaret Destination - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Occidental at Xcaret Destination - All Inclusive like?

Occidental at Xcaret Destination - All Inclusive is a short 16-minute walk from Xcaret Eco Theme Park and 15 minutes' walk from Xenses Park. Travelers love the property's prime location.

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely stay
Beautiful hotel and grounds. Huge array of wildlife. Beautiful sunrises.great staff. Perfect location for Xcaret Park. Good choice of restaurants.
Theresa, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Geraldine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Geraldine, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Veronica, 7-night family trip
Verified Hotels.com guest review

8/10 Very Good

Henry, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

When a room is bad, don’t put people in it.
The hotel is gorgeous but the wait to check in took over 30 minutes. We were pleased with the luggage delivery service. Food service staff, towel staff, drivers, and most everyone was wonderful. Front desk staff were not wonderful. Our room upon arrival was loud and cold. The thermostat was set to permanent cold air and could not be changed. The TV was stuck on with loud volume. The remote control didn’t work and we couldn’t unplug it. We called the front desk and someone arrived soon to inspect the tv. It was a bad remote control he said. As we froze in the room, I tried to warm up in the shower but no hot water arrived!! The hot water was out. I called the front desk to ask for a room upgrade and said we would pay anything to get out of that room but was told nothing was available and check back in the morning. We seriously considered leaving the property but with two kids, we stayed. The next morning, we called about the upgrade and were told nothing was available. The third day with cold showers, I went back to the desk to beg because we were so cold in the room and there was no hot water. It was such punishment- we would pay any price for an upgrade. They said no upgrade was available but placed us in a new building after maintenance confirmed our report about the water and thermostat. I wish they would have taken care of us on our first arrival instead of making a chunk of our vacation uncomfortable.
Victoria, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Generally it was a great experience specially with the interaction with nature and wild life most of the staff very helpful and friendly and special thanks to our new friend Israel Gonzalez from front desk on building 21 he was amazing and helpful
Jorge, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

JUAN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it for our honeymoon
It was a huge amazing resort! Lots of walking. We upgraded to a royal suite and it was worth it! The staff everywhere were so kind and worked very hard to keep you happy! The oriental restaurant and the steakhouse were amazing! The Royal restaurant was wonderful too! The buffets were ok. Some good stuff, some not so great.We loved the resort and will definitely be back!
Jennifer L, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was very nice to be out there Specially the entertainment & the little laguna
Cristino Gerardo, 9-night romance trip
Verified Expedia guest review

6/10 Good

the food at the buffets was not great, if you want a budget hotel this is the place to stay
Obed Caceres, 6-night trip
Verified Orbitz guest review

10/10 Exceptional

David, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful!
Taj Marie, 3-night romance trip
Verified Expedia guest review

6/10 Good

Highly suggest booking a early return flight home because after 1pm you have to pay to use anything else in the resort, so if youre flight is in the evening you will be stuck waiting for hours without food or anything.
Justin, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything
Fabian, 5-night trip
Verified Expedia guest review

8/10 Very Good

Everything was amazing from the staff to the specialty restaurants. Only thing i will say is there was a lot of kids left unattended during the evening entertainment shows , the kids were running around jumping off the stage and running on the stage while the evening shows were going on, the staff tried to ask the kids to sit but they didnt listen and the parents did not care. The main buffet and beach buffet quality of food isnt the greatest as it was previously when i stayed, may be due to the covid issues still affecting the resort. Overall its worth it especially the private entrances to the Xcaret park next door. This resort offers unlimited access to the park next door for a fee which is worth it.
Justin, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

Yordanka, 4-night trip
Verified Expedia guest review

8/10 Very Good

all was good. the only thing we could not stand is the music at the beach area was SO LOUD. 6-7 hours of non stop loud music was unbearable. same kind, annoying. not healthy for either adults or kids. we were able to use beach for few hours in the early morning until bar opens along with music. beach is very nice if we could hear ocean waves and relax.
Irene I, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

More beer options are needed and Coke is better than Pepsi
Daniel, 7-night trip with friends
Verified Expedia guest review

8/10 Very Good

The wildlife was great to see, the beach was beautiful. I didn’t like the food, specially the buffet there was not a lot of food options.
Eloisa, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Excellent.
Vicenta, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I loved being part of nature and seeing the wildlife. The staff were nice and the food was good. We will definitely stay again.
Debra, 6-night romance trip
Verified Expedia guest review

4/10 Fair

The hotel has some beautiful views, however rhe staff is very unhelpful and not friendly at all except for Nancy, she a the captain of the waiters. The food was such a disappointment. Food qas terrible, the taste and quality.
Verified Travelocity guest review

10/10 Exceptional

Friendly people. Comfortable beds and great price
Salvador, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Positive: The resort itself is stunning, large natural gardens, local wildlife which adds a unique touch. Staff at restaurants, pools, and rooms were courteous. The food was OK, buffets were mostly repetitive. We didn’t find but few authentic Mexican options, items like quesadillas were unavailable. Opportunities: Check-in and Luggage Delivery: Upon arrival, we entrusted our luggage to the bellboy, were told it would be promptly delivered to our room. After a lengthy check-in process and a forced return to the lobby to get a functioning room key, it took another 30 minutes to get our luggage Room Condition: The bathroom sink was cracked; Both sofa cushions were stained, with unclear origins (e.g., oil, wine, other?). Despite requesting replacement, they were never changed, forcing us to cover them with towels. Adult-Only Pool Area: Children were often present despite the multiple family-friendly pools available. This, along with guests drinking inside the pools, leaving empty cans and glasses -many ended inside the pool-, suggested a lack of supervision. Dress Code: At the Steak House, we observed guests dressed in Tank & shorts despite a stated dress code. The hostess indicated she was unable to enforce the policy. All-inclusive? we were surprised by the extra charges for certain wines, liquors and food We believe that with better oversight into cleanliness, logistics, organization, and policy enforcement, the resort has great potential.
NORBERTO ALEJANDRO, 5-night trip
Verified Travelocity guest review