The hotel's exterior is beautiful. Unfortunately, it is dirty and has bed bugs.
1) The interior (hallways/elevators) was dirty, and no AC (only lobby/rooms)
2) The room had bed bugs
3) The room wasn’t clean, hair on all the surfaces, and food crumbs behind the doors.
4) The room didn’t have any towels available
When we arrived, we wanted to shower after a long travel day, but there were no towels. We called the desk, and they said they had no clean towels for us either and had no idea when we would have some. The next day, the tournament started at 7 am, and it was 8 p.m.
While sorting the towel issues, we checked the bed, pulling up the sheets and skirt between the mattress, and found active bed bugs crawling around.
We took photos, grabbed our stuff, and checked out.