Does Hotel New Grand offer free cancellation for a full refund?

Yes, Hotel New Grand does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel New Grand?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel New Grand?

Yes. Self parking costs JPY 1500 per day.

What are the check-in and check-out times at Hotel New Grand?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.

Are there restaurants at or near Hotel New Grand?

Yes, there are 4 onsite restaurants, featuring alfresco dining, French cuisine, and garden views.

What's the area around Hotel New Grand like?

Hotel New Grand is located on the waterfront in Yokohama City Centre, a short 5-minute walk from Motomachi-Chukagai station and 5 minutes' walk from Tokyo Bay. Travelers say this hotel is in a good location.

Hotel New Grand, Yokohama: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Oct 9, 2025

Would recommend

Staff excellent great location lovely rooms and bar would def recommend

Brian, 2-night trip

10/10 Exceptional

Mar 29, 2025

This place was great highly recommend!

Jacob, 2-night trip

10/10 Exceptional

Apr 6, 2025

Overall our stay was great!

Peachy, 4-night trip

10/10 Exceptional

May 18, 2025

A perfect stay in a beautiful, historic hotel. Highly recommend the Bay View rooms.

Anne, 5-night trip

8/10 Very good

Aug 26, 2025

The breakfast and service was great, but the room in the main building is a bit outdated. Overall, it's clean and good service. Also great location toward the train station, port and China town

1-night trip

10/10 Exceptional

Apr 11, 2025

Friendly staff and great area, convenient

Bradford, 1-night trip

10/10 Exceptional

Apr 30, 2025

Beautiful classic hotel

Thomas, 1-night trip

10/10 Exceptional

Jul 1, 2025

We enjoyed our one night stay. Service overall was excellent, restaurant & bar were slow, but overall good. We loved the location.

1-night trip

10/10 Exceptional

Mar 29, 2025

Nice helpful staff, large room, clean convenient to surrounding areas

LUZMINIA, 1-night trip

10/10 Exceptional

Apr 13, 2025

Great view and close to key attractions in Yokohama. Very friendly staff!

Sepehr, 2-night trip

10/10 Exceptional

Apr 11, 2025

This hotel is one of the best we have stayed in. The staff are all incredible.

sharon, 2-night trip

10/10 Exceptional

Jun 13, 2025

Their service was very good

Manami Y, 2-night trip

8/10 Very good

Jul 3, 2025

The hotel is a classic hotel, room is getting a little outdate but clean. Service is good, staffs are very friendly. Very good location close to the water front.

Tin, 1-night trip

10/10 Exceptional

May 15, 2025

Staff was very friendly, helpful and courteous. The hotel and the room was immaculate.

David, 1-night trip

10/10 Exceptional

May 11, 2025

Excellent location, right at Yamashita park and Chinatown, and within walking distance to the Red Brick Warehouse. Room is comfortable and spacious, and amenities were great. Staff were warm and courteous.

Marc, 6-night trip

10/10 Exceptional

Jul 20, 2025

Best hotel in Yokohama

Hotel New Grand is old school hospitality, where a guests is treated like a celebrity. They are all amazing at their job, with their kindness, attention to detail, and the pleasant atmosphere they help create. Of all the hotels I've stayed at, there are only 2 other hotels that come close. Easy 5/5 stars, and definitely a hotel I'd recommend.

Guy, 4-night trip

10/10 Exceptional

May 24, 2025

The staff were all superb! The room (16 th floor) was the quietest we have ever stayed in at any hotel.

Steve, 3-night trip

10/10 Exceptional

Apr 21, 2025

Fast excellent services everywhere

KAM NONG, 1-night trip

8/10 Very good

Jun 4, 2025

Good location, historical. The carpet and some walls need repair/maintenance.

Maki, 1-night trip

10/10 Exceptional

Sep 4, 2025

Fabulous

One. Might stay pre. Cruise. Location fabulous. Staff absolutely excellent, polite, friendly and courteous. Arranged taxis for us and money exchange. The staff is what overwhelmed me about this hotel. Facilities in bathroom and toiletries were amazing Thought of everything

Nasreen, 1-night trip

10/10 Exceptional

Jul 19, 2025

Great Classical Hotel

Cyashitsu ryokan offers a very different experience than staying at a hotel. During the check in process, the employees gave me a welcome tea and snack while explaining the property. The room was immaculate with a view of the street. You get a 45 minute use of the private spa.

Thomas, 1-night trip

6/10 Good

May 27, 2025

Feels like an 80' hotel.

Mario, 2-night trip

10/10 Exceptional

Apr 18, 2025

Very close to Chinatown.

10/10 Exceptional

Apr 26, 2025

This was our third visit to the New Grand Hotel prior to a cruise. We love the history and ambience of the old part and the great harbour views from the tower part. The staff are very attentive and professional and the gardens out front are delight to stroll in. China town close by is a great contrast to visit especially all lit up at night.

Lynne, 2-night trip

10/10 Exceptional

Feb 26, 2025

Classical Gem of Yokohama

Beautiful, classy gem of Yokohama with well-trained, well-mannered, & pleasant staff. Definitely will stay again.. thank you for being there.

1-night trip

Hotel New Grand

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Main amenities (12)

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Superior Floor Bay Side Twin Room

View all photos for Single Room, Main Building

Single Room, Main Building

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View all photos for [Check-in 15:00] Main Building Grand Double

[Check-in 15:00] Main Building Grand Double

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View all photos for [Check-in 15:00] Tower Regular Twin, Non Smoking

[Check-in 15:00] Tower Regular Twin, Non Smoking

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View all photos for [Check-in 15:00] Tower Bay View Double, Non Smoking

[Check-in 15:00] Tower Bay View Double, Non Smoking

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View all photos for [Check-in 15:00] Tower Regular Twin, Smoking

[Check-in 15:00] Tower Regular Twin, Smoking

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View all photos for [Check-in 15:00] Tower Bay View Double, Smoking

[Check-in 15:00] Tower Bay View Double, Smoking

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View all photos for [Check-in 15:00] Tower Bay View Twin, Smoking

[Check-in 15:00] Tower Bay View Twin, Smoking

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View all photos for [Check-in 15:00] Tower Bay View Twin, Non Smoking

[Check-in 15:00] Tower Bay View Twin, Non Smoking

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View all photos for [Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

[Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

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View all photos for [Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

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View all photos for [Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

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View all photos for [Check-in 15:00] Tower High Floor Suite Double, Non Smoking

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking

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View all photos for [Check-in 15:00] Grand Deluxe Twin, Non Smoking

[Check-in 15:00] Grand Deluxe Twin, Non Smoking

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View all photos for [Check-in 15:00] Grand Suite Twin, Non Smoking

[Check-in 15:00] Grand Suite Twin, Non Smoking

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View all photos for [Check-in 15:00] Grand Suite Double, Non Smoking

[Check-in 15:00] Grand Suite Double, Non Smoking

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View all photos for [Check-in 15:00] Run of the House

[Check-in 15:00] Run of the House

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View all photos for [Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

[Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

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View all photos for [Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

[Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

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View all photos for [Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

[Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

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View all photos for [Late Check-in at 5PM] Tower Bay View Double, Non Smoking

[Late Check-in at 5PM] Tower Bay View Double, Non Smoking

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View all photos for [Check-in 15:00] Bayside Twin, Non Smoking

[Check-in 15:00] Bayside Twin, Non Smoking

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View all photos for [Check-in 15:00] Tower Side Twin, Non Smoking

[Check-in 15:00] Tower Side Twin, Non Smoking

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View all photos for [Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking